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Claims

Making Claims

Two things to know before you make a claim

1. You should be unable to perform three or more Activities of Daily Living (ADLs)

Under ElderShield, you will be eligible for the insurance payouts if you are unable to perform 3 or more of the following ADLs independently, with or without mobility aids (e.g. walking aids, wheelchair). This means that you will require the physical assistance of another person for the ADL.

Washing

Washing

The ability to wash in the bath or shower (including getting into and out of the bath or shower) or wash by other means.

Dressing

Dressing

The ability to put on, take off, secure and unfasten all garments and, as appropriate, any braces, artificial limbs or other surgical or medical appliances.

Feeding

Feeding

The ability to feed oneself food after it has been prepared and made available.

Toileting

Toileting

The ability to use the lavatory or manage bowel and bladder function through the use of protective undergarments or surgical appliances if appropriate.

Walking or Moving Around

Moving

The ability to move indoors from room to room on level surfaces.

Transferring

Transferring

The ability to move from a bed to an upright chair or wheelchair, and vice versa.

 

2. There is a fee for the disability assessment

The disability assessment can either be done by visiting the appointed assessor, or can be done at home, both at a fee payable to the assessor at the time of assessment.

If your ElderShield claim is successful, your insurer will reimburse the full cost of the assessment fee to you.

Type of Assessment Fees per Assessment
Visit to the appointed assessor $50
House call $150

How to make a claim

Download

1. Download the ElderShield Claim Form

The form you download depends on the insurer you are covered under (you may also call to request for it to be mailed):

Assessment

2. Disability Assessment

Arrange for a disability assessment with an approved assessor to assess whether you fulfil the three ADLs. The list of appointed assessors is below depending on your insurer.

Submit

3. Submit the Forms

Complete the ElderShield Claim Form and hand them to the assessor, who will fill in the necessary sections and submit them to your ElderShield insurer.

Once your claim has been approved, you will receive the first payout either by cheque or it will be credited into your bank account within 90 days.

Last Updated on 27 May 2018