Data Sharing 

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You may be asked to provide consent for data sharing, on your next visit to an Approved Healthcare Institution1, an Intermediate and Long Term Care provider2, or when you apply for the Community Health Assist Scheme (CHAS).

What is data sharing and how will it benefit me?

Data sharing enables the Ministry of Health (MOH) to facilitate the extension of government subsidies/assistance, Medisave and MediShield Life coverage when you or your family receive healthcare services.

Data sharing will allow our public healthcare institutions (PHIs) to obtain your information such as:

  • Your Medisave balance; and
  • Your MediShield Life coverage.

Our hospital staff will then be able to better explain to you how much of your bills will be covered by subsidies, MediShield Life and Medisave.

Our hospital staff will also be able to provide assistance or advice should you need financial help with your medical bills (e.g. choosing a suitable ward class), explain financing options available (e.g. instalment), and/or refer you to a Medical Social Worker for financial assistance if needed.

If you require social services and financial assistance, your consent for data sharing will also extend to the Social Service Offices (SSOs), the Family Service Centres (FSCs), the Divorce Support Specialist Agencies (DSSAs), and the Early Childhood Development Agency (ECDA), of the Ministry of Social and Family Development (MSF), where their staff will be able to perform an informed assessment of your needs in order to develop an effective action plan to help you achieve your desired outcomes.

If I agree to data sharing, who will have access to my personal information?

If you agree to data sharing, please be assured that your information will be accessed for official purposes only, on a need-to-know basis by the Government and other organisations approved by the Government.

We will ensure that the information that you have provided will be kept strictly private and protected at all times. All organisations that access your information have to adhere to strict confidentiality conditions. MOH has in place stringent security measures to ensure that your personal data is protected.

How will my information be used?

The information hospital frontline staff will be able to see is to enable them to better explain how your bills will be covered by subsidies, MediShield Life and Medisave. They will have access to basic information such as:

  • Your Medisave balance;
  • Your MediShield Life coverage; and
  • Eligible subsidies

They will not have access to other personal information that is not required for financial counselling.

If you are applying for financial assistance, the Medical Social Worker/Assistant will need to obtain your income information from the Central Provident Fund Board (CPF Board) and the Inland Revenue Authority of Singapore (IRAS) to better assess your financial eligibility. This will help them to process your application quickly as you will not be required to provide a copy of your payslip in most cases.

The table below shows how your data may be shared, to better serve you. Do note that this list may be revised as we continue to enhance our services. 

Who will be receiving/ using my data

Purpose of Data Sharing

Source of Data

Type of Data Used / Received

 

Patient Services Staff at Approved Healthcare Institutions/Intermediate & Long Term Care Providers1

  • Determine healthcare subsidies
  • Estimate bill sizes
  • Help identify large bills
  • Check Medisave balances
  • Check MediShield coverage

CPF Board

  • Medisave balance
  • MediShield Life coverage
 

Hospitals and Institutions

  • Personal data (e.g. NRIC, Name, Income)
  • Household / family members previously declared by patient
  • Healthcare schemes and financial assistance schemes (e.g. Medifund)

MOH

  • Eligible Government Subsidy
  • Healthcare schemes and financial assistance schemes (e.g. CHAS member)

ICA

  • Administrative Information (e.g. bio-data, registered address, residential status)

 

  • MSF
  • AIC

Social assistance schemes (e.g. Public Assistance, Special Grant, Medical Fee Exemption Card, Medical Fee Assistance Card)

 

Medical Social Workers* at Approved Healthcare Institutions/Intermediate & Long Term Care Providers

Facilitate assessment and provision of financial assistance

  • CPF Board
  • IRAS
  • MOM
  • Income
  • Annual Value (AV) band of residential property
  • Medisave balance
  • MediShield Life coverage
 

Hospitals and Institutions

  • Personal data (e.g. NRIC, name)
  • Healthcare bills of past year
  • Household / family members previously declared by patient
  • Healthcare schemes and financial assistance schemes (e.g. Medifund)
  • Savings balance if previously declared by patient to PHIs

MOH

Healthcare schemes and financial assistance schemes (e.g. CHAS member)

  • MSF
  • AIC

Social assistance schemes (e.g. Public Assistance, Special Grant, Medical Fee Exemption Card, Medical Fee Assistance Card)

 

ICA

Administrative Information (e.g. bio-data, registered address, residential status)

 

Staff providing social services, training assistance and financial assistance (includes SSOs, FSCs, DSSAs, ECDA, and Singapore Workforce Development Agency) Refer to www.msf.gov.sg/policies/Social-Service-in-Singapore/Pages/Data-Management-and-Sharing.aspx  
Notes:
*Only Medical Social Workers require patient’s income information to process applications for financial assistance. Other staff will NOT have access to the income information.

Why do I sometimes need to sign multiple forms? Can you give some examples of these forms?

You may sometimes be asked to fill in multiple forms. This is because they have different purposes. The consent form for data sharing enables your healthcare provider to access your information, and it is designed to reduce the inconvenience to you of having to give consent every time your information is required.

You may need to sign the Medisave authorisation form to use your Medisave for your treatment or your immediate family member’s treatment. This helps to safeguard your Medisave savings, by ensuring that your Medisave is used only with your authorisation.

You may be asked to fill in the Household Means-Test Declaration Form, which is for family members to consent to data sharing and declare that they live together. Although consent for data sharing is valid until you withdraw the consent, the declaration of household members in this form is only valid for 2 years.

If I do not consent to data sharing, will my personal information remain protected?

Yes. Your personal information will remain protected, and will not be shared or used without your appropriate consent

Who can I approach if I have queries?

For more information on data sharing, you can approach the hospital staff at any public healthcare institution or Immediate and Long-Term Care provider at which you or your family is receiving treatment at.

If you are keen to apply for CHAS, you may pick up a CHAS application form at any Community Centre or Club, or public healthcare institution. The application form is also available online. If you have queries on CHAS, you can call 1800-ASK-CHAS (1800-275-2427) or visit http://www.chas.sg for more information.

Click on the below links to download a copy of the MOH Data Sharing brochure. The brochures are available in the four local languages:

Notes
1 Approved Healthcare Institutions includes the following:
Alexandra Health System (AHS), Bright Vision Hospital (BVH), Changi General Hospital (CGH), Eastern Health Alliance (EHA), Jurong Health Services (JHS), Institute of Mental Health (IMH), Jurong Medical Centre (JMC), Khoo Teck Puat Hospital (KTPH), KK’s Women and Children Hospital (KKH), National Cancer Centre (NCC), National Dental Centre (NDC), National Heart Centre (NHC), National Healthcare Group (NHG), National Healthcare Group Polyclinics (NHGP), National Neuroscience Institute (NNI), National Skin Centre (NSC), National University Health System (NUHS), National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Raffles Medical Group (RMG), Singapore Health Services (SingHealth), SengKang Health (SKH), Singapore General Hospital (SGH), Singapore National Eye Centre (SNEC), SingHealth Polyclinics, Sengkang Hospital, and Tan Tock Seng Hospital (TTSH).