ElderShield Payouts 

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ElderShield payouts are made in the form of monthly cash benefit. This gives elderly Singaporeans who require long-term care to make their own decision as to whether they would want to be cared for at home or at step-down care institutions.

Making a Claim

Fill up the claim form and have your condition assessed by an appointed assessor. The assessor will complete the assessment form and return it to your insurer for processing. You will receive your insurance payout either by cheque or credited into your bank account 90 days after your claim has been approved.

You may obtain a copy of the claim form from the insurer's website. You can also contact the insurer's Customer Service Centre to request for a copy of the claim form to be mailed to you.

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