FAQs on the COVID-19 Situation

Last updated 22 Oct 2020

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A. General Information about COVID-19 Situation

Q1

What are Coronaviruses?

 

Coronaviruses (CoV) are a large family of viruses causing illnesses ranging from the common cold to pneumonia (a more severe lung infection). A new coronavirus strain has been identified in Wuhan, China. Coronavirus Disease 19 (COVID-19) has caused cases of severe pneumonia in China and cases have been exported to other countries and cities.

Q2

How does COVID-19 spread?

 

Current evidence suggests that transmission of COVID-19 occurs primarily through the respiratory droplets of infected people, which are expelled when an infected person coughs, sneezes, talks or sings. These respiratory droplets can reach the eyes, nose or mouth of a susceptible person directly or indirectly (via contaminated surfaces), resulting in infection.

Airborne transmission of the virus can occur in health care settings where aerosol generatiing procedures are performed. The role and extent of airborne transmission outside of health care settings is under further study. MOH will continue to monitor the evidence as it emerges.
 
To reduce the risk of spread, members of public are advised to wear a mask when leaving home, observe good hand hygiene and safe distancing, and avoid crowded spaces if possible.

Q3

What are the symptoms of COVID-19?

 

The symptoms of COVID-19 infection are similar to that of regular pneumonia. Typical symptoms include fever, cough and shortness of breath.

Q4

What is the treatment for COVID-19?

 

Supportive treatment is provided based on the patient’s clinical condition. No proven specific treatment or anti-viral drug for COVID-19 is currently available.

Q5

Is the disease deadly? How is this compared to SARS?

 

The situation is evolving and many characteristics of the virus and how it may affect people are still unclear. However, current information suggests COVID-19 can cause severe disease and death in 2% to 3% of people with the infection, especially among the elderly and those people with underlying health problems or compromised immune systems.

Q6Evidence suggests that the COVID-19 may have originated from animals. Do I need to avoid live animals locally, including my pets? 

 No. MOH’s advice is meant primarily for members of the public who are overseas or planning to travel overseas, and may come into contact with live animals, poultry and birds. Currently, there is no evidence of animal-to-human transmission in Singapore. Hence, there is no known risk of people being infected by COVID-19 through their pets or other animals.

Q7Is the virus found in animals locally? 

 NParks has biosurveillance programmes to quickly detect animal diseases, including COVID-2019. So far, we have not detected it in animals in Singapore.

Q8

If I defer my travel, will travel insurance cover my trip cancellation, postponement of flight tickets and hotels? How do I go about seeking refund?

 

You are advised to check with your respective travel insurance providers for information on coverage and compensation.

Q9

How are the frontline workers, e.g., airline staff, healthcare workers, checkpoint staff, protected, to make sure that they do not get sick and spread the diseases?

 

Employees working in the various sectors would have received sector-specific advisories, which include measures and precautionary measures that employees and employers can take. 

Please refer to the sector-specific advisories for more details.

Q10Where do I get the latest information on the disease situation?
 Health advisories and latest information on the local disease situation is available on the Singapore Ministry of Health website at www.moh.gov.sg. For the latest global disease situation, you may wish to refer to information on the World Health Organization website at www.who.int.


B. Masks and Personal Protective Equipment (PPE)


Q1Why and when must I wear a mask?

 

It is mandatory for all persons to wear a mask when leaving their homes. Masks help to reduce the expulsion and transmission of droplets, which is the predominant route of transmission of COVID-19. It is therefore important for you to wear a mask, so that you will not spread the infection to others if you are infected. This is important even if you feel well, because you may be infected but asymptomatic.

It may be difficult for persons who are out in the community to avoid contact with others completely, including with infected persons who have very mild symptoms or may not show any symptoms. The wearing of masks is therefore an important precaution we can all take.

Everyone must wear a mask when outside of their homes. This applies on public transport, taxis, private hire cars, walking to or at markets, and also for permitted enterprise workers at all workplace premises, whether they are frontline staff (such as food handlers, cashiers and bus drivers) or performing back office functions (such as data entry personnel and payroll executives). Individuals may remove their mask while engaging in strenuous exercise outdoors (e.g. running/jogging), but they must put it back on after completing exercise.

Q2What types of masks should we wear?

 

For the general public, a mask that closely and completely covers the nose and mouth (i.e. without leaving a gap between the mask and the face) must be worn when persons go out of their homes.

Persons who have respiratory symptoms (such as cough, runny nose), and certain groups who are more vulnerable to or at risk of COVID-19 infection should wear surgical masks or reusable masks with better filtration capabilities. These include:
1. Seniors aged 60 years old and above
2. Persons with other concurrent medical conditions (such as diabetes, heart conditions)
3. Persons interacting with (such as providing care to) someone who has respiratory symptoms
 
Masks with better filtration capabilities are those indicated to have at least 95% bacterial filtration efficiency*. The recent reusable masks that the government had distributed (from May to June 2020) to all Singaporeans carry this specification.

The following specific groups of persons may use a face shield, in place of masks:

a)     Children 12 years and below, who may have difficulty wearing and keeping face masks on for a prolonged period of time;

b)     Persons who have health conditions that may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time; and

c)     Persons who are speaking to a group in a classroom or lecture-style setting, where they largely remain at the spot from which they are speaking, and are able to maintain a safe distance away from any other persons.

A face shield must be worn properly so that it covers the entire face, from the forehead to below the chin, wrapping around the sides of the face.

Plastic spit guards predominantly cover the mouth and are not considered as face shields or masks.Face coverings such as neck gaiters, bandannas, scarves or handkerchiefs are not considered as masks.

We should conserve surgical masks for those who need them the most, i.e. our healthcare workers, given the current global shortage of surgical masks.

* Bacterial filtration efficiency is a measure of the degree of barrier protection provided by a material or fabric. This is often indicated on the packaging or product description of masks being sold.

Q3Why are only specific groups allowed to wear face shields instead of masks? A face shield is more comfortable, and allows me to breathe more easily. Can I use a face shield instead of a mask? 
 While a face shield provides a barrier over the wearer’s face, its design typically leaves a gap between the face shield and the wearer’s face. Masks that closely and completely cover the nose and mouth do not have such gaps. 

COVID-19 is spread predominantly through droplets. With the re-opening of our economy and society, more activities and close contact amongst people, including on public transport, are expected. Masks will therefore be a default when persons need to leave their homes.

Q4  In which settings will face shields be allowed in place of masks?
 In settings where persons who are speaking to a group in a classroom or lecture-style setting, face shields may be used in place of masks. Such persons should largely remain at the spot from which they are speaking and maintain a safe distance away from any other persons.

Q5Must I wear a mask throughout the day at work, for example, if I am at a work cubicle?
 Everyone should wear a mask when they are outside their homes. This includes while they are at the workplace.

However, if an individual is alone in his or her own office with the door closed, and no other person enters the room, the individual may remove his or her mask in the room. If the room door is opened or if there is any contact with people, a mask must be used.

Q6Do motorcyclists need to wear masks?
  Motorcyclists are not required to wear a mask while riding. Masks should be worn when not riding, as is the case for everyone else when they go outside their homes.

Q7Must I wear a mask even while exercising?
 Everyone must wear a mask when outside of their homes. Individuals may remove their mask while engaging in strenuous exercise outdoors (e.g. running/jogging), but they must put it back on after completing their exercise.

Q8What will happen if I do not wear a mask?
 

First-time offenders will be issued composition offers of $300, and repeat offenders will face higher fines or prosecution in court for egregious cases. 

Q9Must infants and young children wear a mask?
 

Children of 6 years of age and above must wear a mask when leaving their homes. If there is difficulty wearing and keeping face masks on for a prolonged period of time, children 12 years and below may use face shields in place of masks.

To protect young children below the age of 6 years, we continue to strongly encourage young children to wear a mask or face shield, especially when they need to be in a group setting or when interacting with others (e.g. in preschools). Children who may not have the coordination necessary for the proper use of masks or face shields should be supervised by an adult when doing so.

Mask-wearing is not recommended for children below the age of 2 years for child safety reasons.

Medical experts have also advised that some groups may have difficulties, including children with special needs and we will exercise flexibility in enforcement for these groups.

Q10I tend to have shortness of breath and wearing a mask will make the problem worse. Can I be exempted?
 

If you have underlying conditions, you may be more vulnerable to serious COVID-19 infection. You should stay at home as much as possible, and avoid going out unless necessary.

To protect yourself and others, you are recommended to wear a mask when leaving the house.

Face shields could be used in situations where individuals have health conditions which may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time. Safe distancing measures such as maintaining at least one metre distance from all persons must be observed.

Q11 Can I remove my mask to eat, drink, or take medication? 
 Yes, you may do so, but must immediately put your mask back on after eating, drinking or taking medication. If eating outside your home, please ensure that safe distancing measures are strictly complied (e.g. maintain physical separation with others while eating) with.

Q12
Can I remove my mask to smoke outside? 
 

You must put on a mask when you leave your home. You should always observe the one metre safe distance from others while smoking, and must put your mask back on immediately after smoking to protect yourself and others around you.

Q13Do I have to keep my mask on at the gym and at fitness studios? How about at beaches and playgrounds?  
 

Masks are required to be worn when outside one’s own home. This includes all these venues. Masks should only be removed when engaging in strenuous activity, and then promptly put back on after.

Q14Do I have to keep my mask on when dining-in at F&B outlets? 
 

Masks are required to be worn in F&B outlets. Diners should only take them off when eating or drinking. 

Q15Do I have to wear a mask when visiting other peoples’ homes?  
 

Masks are required to be worn when outside one’s own home. Household visitors are strongly encouraged to observe safe management principles when visiting other peoples’ homes. This includes wearing a mask, keeping a safe distance of at least one metre from others, minimising physical contact and washing our hands regularly. Do not visit if you are unwell.


C. Safe Distancing Measures during Phase Two

Section I: Home / Family / Friends
 Q1I have a weekly get-together (e.g. high tea, mahjong, movie screening) with my close group of friends. Can we start that in Phase Two? 
 

Social gatherings of up to any five persons can resume, in premises that are open to the public. The five persons do not need to be from the same household. If gathering at home, households may receive up to five visitors at any one time. These five visitors do not need to be from the same household either.

Nevertheless, individuals are advised to keep their daily number of contacts small and preferably limited to a regular circle of close contacts.

 As seniors are especially vulnerable, they should continue to exercise extra caution and stay at home as much as possible. 

Q2
My household consists of more than 5 people. Can we all go out together, since we are from the same household?
 

You may choose to go out together. However, we request that you observe the prevailing group size limits which have been put in place for public settings and venues to minimise interactions and the risk of transmission.

Q3 Since my household of more than 5 people can all go out together, can we all sit together at the same table in a restaurant? 
 

No. In line with the prevailing group size limits, all diners (even from the same household) should be in groups of no more than 5, with at least one metre separation between groups.

Q4My parents usually come over to help me with caring for my children on weekdays. Can they do so in Phase Two? 
 

Yes they can, and they will be part of the cap of five visitors to a household at any one time. Nevertheless, seniors are still advised to stay at home as much as possible.

Families who are relying on the grandparents for childcare on a daily basis are advised to take the necessary safe distancing precautions to protect the grandparents. Observe personal hygiene and try to reduce interaction time as far as possible when visiting their home. Do not visit if you are unwell. 

Q5If the family has not received an exemption and intends to use the visitation policy for childcare purposes, do the parent(s) who drop off their child count as one of the five visitors? 
 

The parent picking up and dropping off his/her child/children is not counted as a visitor, as long as the parent does not enter the house.

Q6
I am divorced and my children take turns to live with me and my ex-spouse. Can this arrangement continue? 
 

This was allowed in Phase One and will continue to be allowed in Phase Two.

Q7I am separated/divorced and my spouse/ex-spouse has care and control of my child(ren). I see my child(ren) as per access arrangements. Can these access arrangements continue?

Yes, these access arrangements can continue as per normal in Phase Two.

Q8 I am experiencing high levels of stress during this period. Where can I seek help or respite? 
 

Those with general anxiety or stress may call the National CARE Hotline (Tel: 62026868) for support.

Those experiencing marital or parenting stress may wish to contact CPH Online Counselling at www.cphonlinecounselling.sg.

Live chat: Mon-Fri 9am-9pm

Email: Anytime, counsellor will respond within 3 working days

Q9

Can I allow people offering home-based services into my home? For example:

  • repairman to fix water pipes/electricity/cable/air-conditioning issues
  • part-time cleaner / gardener / tuition teacher
  • day-time nanny caring for my child  
 

Yes, these are home-based services that are allowed in Phase Two. They will count as part of the 5 persons cap on visitors at any one time. Service providers are required to wear masks and maintain a one metre distancing.

Q10

Can I go into other peoples’ homes for home-based services, e.g. private dining, hairdressing services, tuition classes?

 

Yes, these are home-based services that are allowed in Phase Two. Like any other homes, these homes offering services may receive up to 5 visitors at any one time. Service providers should wear masks and maintain a one metre distancing. Home-based services that involve customers entering one’s home for a prolonged period such as these must deploy SafeEntry.

Section II: General safe management measures, Community Movement & Enforcement
Q1Can I go out to exercise or engage in sports and recreational activities? 
 

You may do so in public spaces and at facilities that are allowed to open in Phase Two. This includes parks, playgrounds, beaches, lawns and fields, stadia, swimming complexes, sports halls, hardcourts, gyms, fitness studios, bowling centres and function rooms. This applies also to similar facilities in private settings such as condominiums and clubs.

You must adhere to the respective premises’ safe management measures including capacity caps, and safe management measures for the relevant sports.

Please refer to Sports Singapore’s advisory here for more details.

Q2Can I organise an outdoor taichi / yoga session with my friends in the park for more than 5 persons, as long as we keep in groups of 5, with one-metre safe distancing between groups? 
 

The safe distancing measures are put in place to minimise interactions to prevent transmission. In line with the spirit of the intent, gatherings of more than 5 persons should not take place.

Q3What if I go to the supermarket/convenience/F&B shop and there are too many people inside or in the queue for me to practise one-meter safe distancing?
 

Please follow the instructions of the supermarket/shop staff on where and how to queue. Alternatively, you may wish to go to an alternate supermarket/shop if possible, or come back again later at a less busy time.

Q4What if someone comes close to me, less than one metre distance, in public spaces? Will I be punished? 
 

Members of public are required to keep a distance of at least one metre from other individuals or groups (of up to five persons) in public places (excluding in vehicles or public transport facilities).

Enforcement officers will assess the facts of each case carefully, including whether there are reasonable explanations for any compliance. We will not hesitate to take action against egregious breaches.

Q5How will the Government check and enforce these measures? What are the penalties for individuals who flout the rules? Who can serve these enforcement penalties? 
 

These measures have been provided with the force of law under the COVID-19 (Temporary Measures) Act, and are enforceable across sectors and against individuals and businesses. This will be enforced strictly, for the protection of everyone.

Enforcement officers will be on the ground, and egregious breaking of these rules will lead to enforcement action under the Infectious Disease Act or the COVID-19 (Temporary Measures) Act. The penalties for breaches are imprisonment for up to a term not exceeding 6 months or a fine not exceeding $10,000 or both, and (for a second offence under COVID-19 (Temporary Measures) Act) up to a term not exceeding 12 months or a fine not exceeding $20,000 or both.

Q6There have been cases where frauds were acting as Safe Distancing Ambassadors. How do I verify if the enforcement officer is indeed appointed by the Government? Will I be expected to make payment for any penalties upfront?
 

Safe-Distancing Ambassadors are deployed by various government agencies to help and guide businesses and individuals to comply with the safe distancing measures. They do not impose fines.

Enforcement Officers will not collect fines on the spot, from individuals and businesses who have contravened these rules. The penalties for breaches will be issued to individuals or businesses in the form of composition letters which will state the relevant follow up actions required.

Q7What is allowed for weddings and solemnisations? 
 


In Phase Two, wedding solemnizations at home and at Registry of Marriages (ROM) or Registry of Muslim Marriages (ROMM), and designated areas at the National Museum of Singapore operated by ROM may take place with up to ten persons (excluding the Solemnizer and vendors).

From 3 October 2020, we will be expanding the current pilot for wedding receptions to allow up to 100 unique attendees (including the wedding couple, excluding vendors and service providers) in total, subject to premise capacity. Participants in a wedding can be split into multiple zones of up to 50 persons each, or split by staggered timings with up to 50 persons in each slot. There should be at least 30 minutes between slots for cleaning and disinfection of the event space. The cap for marriage solemnisations will also be increased to 100 persons, split across multiple zones of up to 50 persons each. Venue operators may impose a lower cap if they are unable to comply with the zoning or staggered timing requirements. Video link solemnisations will continue to be offered as an option for couples. More details on the safe management measures are available here.

All other wedding-related activities, including customary rites and ceremonies, would have to adhere to prevailing limits on social gatherings of up to any five persons, and up to five visitors to a household at any one time.

Q8What are the restrictions for funerals and wakes?
 In Phase Two, wakes and funerals may be held at venues that are open to the public or for bookings, including funeral parlours, places of worship and HDB void decks. From 4 August 2020, up to thirty persons  may be present at any one time, excluding religious and supporting workers who must be kept to a minimum, subject to the venue’s capacity limits based on safe management principles.
Q10Is carpooling allowed during Phase Two?
 

You will be able to give your relatives, friends and colleagues a ride.

Privately-arranged Private Hire Car services, limousine services, and paid-car-pool services made through booking platforms will also be able to resume. Important information for contact tracing will be recorded at the point of the booking.

However, paid car-pool services arranged through informal platforms such as chat groups cannot resume because there are no means to record trip and passenger details. 

Q11How long will Phase Two last for? 
 

The Multi-Ministry Taskforce will continue to monitor the situation closely, with the aim of continuing to ease measures in a gradual and calibrated manner, until we reach a new normal in Phase Three. Phase Three is the state in which we expect to remain until an effective vaccine or treatment for COVID-19 is developed.

Over the course of Phase Two, some higher risk activities and settings that remain closed at the start of Phase Two will gradually be allowed to open, when they are able to implement adequate safe management measures. Prevailing limits on gathering sizes may also be relaxed in a gradual manner.

 
Section III: Permitted Services
Q1How do I know if my business is a permitted service under Phase Two?
 

You may refer to the list of permitted services and FAQs on the https://covid.gobusiness.gov.sg website.

You may also call the Enterprise Infoline at 6898-1800 from 8am to 8pm (Monday to Sunday).

Q2What if my employer operates a non-permitted service but insists that I continue working on-site?
 

You may report this to Covid_GoBusiness@mti.gov.sg.

Q3What advice does MOH generally have for permitted enterprise workers who have to move around the island a lot?
 

Reduce mixing with others wherever possible, and proceed directly from point to point without stopping or dawdling. Workers who are operating outside their home are required to wear a mask at all times.

Q4How do I find out the safe management measures which my service provider is required to abide by in Phase Two? 
 

Please refer to the various sectoral advisories on safe management measures for the respective sectors.


D. Safe Management Measures to Enable Safe Resumption of Activities


Q1

What are the Safe Management requirements for my company? 


At the workplace, the Safe Management measures issued by MOM as updated on 1 Jun 2020 will still remain in force moving into Phase Two. These apply to all workplaces including those that are resuming operations in Phase Two. Details on the Safe Management measures can be found at https://www.mom.gov.sg/covid-19/requirements-for-safe-management-measures.

These measures will help provide a safe working environment and minimise risks of further outbreaks of COVID-19. Employers should implement these Safe Management measures in a sustainable manner before resuming operations and be prepared to undertake them for as long as necessary.

If these Safe Management measures are not well implemented, tighter measures that affect our economy and livelihoods may have to be reintroduced. To prevent this, action will be taken against errant employers, including the cessation of operations.

Q2Do I have to apply to resume operations at my company’s workplace premises?
 

The Multi-Ministry Task Force has announced that selected activities and services will be allowed to gradually resume operations from 19 Jun 2020. Companies that fall under the list of activities and services do not need to apply before resuming operations. Please go to https://covid.gobusiness.gov.sg for more details.

Q3Is it possible for my business to resume operations earlier if I have implemented all Safe Management Measures at the workplace?
 

You may resume business operations only if your firm falls under MTI’s list of activities and services that are allowed to resume operations, and your company has implemented all required Safe Management Measures at the workplace.

Q4Are the requirements mandatory, and what enforcement actions will MOM take against businesses that do not implement Safe Management Measures?
 

MOM and sector agencies will take calibrated enforcement actions based on the areas of non-compliance found. For workplaces which severely lack Safe Management Measures, we will direct employers to stop operations at the workplace. Employers will have to take steps to ensure that Safe Management Measures are in place before operations can resume.

Under the COVID-19 (Temporary Measures) Act, failure to comply with Safe Management Measures shall be punishable with a fine not exceeding $10,000 or jail term of up to 6 months or both. Repeated non-compliance shall be punishable with a fine not exceeding $20,000 or jail term of up to 12 months or both.

Q5Where can I find more guidance on implementing Safe Management Measures in the workplace?
 

You may refer to the Requirements for Safe Management Measures at the workplace after the circuit breaker period (www.mom.gov.sg/covid-19/requirements-for-safe-management-measures).

In addition, you may refer to Annex B of the Safe Management Measures requirements, Checklist of Safe Management Measures at the Workplace for Resumption of Business Activities, for an overview of the requirements that must be fulfilled prior to resuming business activities at the workplace.

Unionised companies are also encouraged to engage their unions on such arrangements.

Q6What is SafeEntry? 
 

SafeEntry is a national digital check-in system that logs the NRIC/FINs and mobile numbers of individuals visiting hotspots, workplaces of permitted enterprises, as well as selected public venues to prevent and control the transmission of COVID-19 through activities such as contact tracing and identification of COVID-19 clusters.

Individuals check in/out from SafeEntry at entry/exit points through (1) using the SingPass Mobile app to scan a QR code or choose from a list of nearby locations using the ‘SafeEntry Check-In’ function, (2) having an identification card with a barcode (e.g. NRIC, Passion card, Pioneer Generation card, Merdeka Generation card, driver’s licence, Transitlink concession card, student pass and work permit) scanned by staff, or (3) scanning of a QR code displayed at the venue and submitting one’s personal particulars.

Q7
Where does SafeEntry need to be deployed? 
 

Please visit  https://www.safeentry.gov.sg/deployment for the updated list of places where SafeEntry needs to be deployed.

Q8Why is SafeEntry being expanded to more places?   
 

As more activities and services gradually resume in Phase Two, it is important that efforts to prevent and control the transmission of COVID-19 such as contact tracing and identification of COVID-19 clusters can be done quickly to limit the risk of further community transmission.  SafeEntry helps support and quicken these efforts to prevent and control the incidence or transmission of COVID-19 as it provides authorities with a record of individuals who enter and exit places. The records will reduce the time needed to identify potential close contacts of COVID-19 patients and potential COVID-19 clusters. This is important so that we can continue advancing towards fewer restrictions on our movements, and our daily lives. 

Q9SafeEntry is already implemented for my building (e.g. Mall), do tenants within the building have to implement SafeEntry as well? 
 

As part of safe workplace measures, all businesses and services that are in operation must institute SafeEntry for their employees, associates and vendors. Further, places listed on https://www.safeentry.gov.sg/deployment, such as supermarkets and hairdressers have to implement SafeEntry for customers, clients and visitors as well, even if they are within a building e.g. mall.

Q10As a SafeEntry enabled business / venue operator, am I required to use SafeEntry for emergency service providers (e.g. SCDF ambulance staff or firefighters) entering the premises during an emergency?   
 

No. In emergency situations, priority should be placed on addressing the situation. There is already other data available to help in contact tracing efforts when the need arises.

Q11I am required under 10B of the COVID-19 (Temporary Measures) (Control Order) Regulations 2020 to “as far as is reasonably practicable, obtain and keep the contact particulars of every individual” before allowing him or her to enter my premises, so as to facilitate contact tracing measures. Can I fulfil this by deploying SafeEntry?
 

Yes. The deployment of SafeEntry will facilitate the Government’s contact tracing measures, and will fulfil the above requirement under Regulation 10B.

Q12
Why do we need to use SafeEntry instead of existing vendor management systems? 
 

The use of SafeEntry is mandatory because a common system used by all establishments would allow data to be made available to MOH quickly, so as to facilitate efforts to prevent and control the transmission of COVID-19 through activities such as contact tracing and identification of COVID-19 clusters. SafeEntry allows information of visitors and employees who may have come into contact with COVID-19 cases to be sent to the authorities automatically. Contact data collected by SafeEntry is only used by authorised personnel, and stringent measures are in place to safeguard the data in accordance with the Government’s data security standards.

Q13I am already using an existing visitor management system. Is it possible to integrate this with SafeEntry?
 

We are not able to support integrations of other systems with SafeEntry at the moment.

Q14Do businesses and venues have to enforce both check in and check out? 
 

Only check-in for SafeEntry needs to be enforced. This applies to workplaces too.

Businesses and venues should facilitate check-out on a best-effort principle. This includes prominently displaying QR codes at exit points and reminding staff and visitors to check out wherever possible.

Q15Can visitors check in using one mode and exit using another mode (e.g. QR and NRIC)? 
 

Yes, they can.

Q16What happens if SafeEntry breaks down? Is there flexibility in the enforcement of SafeEntry?  
 

Businesses should tap on the alternate mode of SafeEntry in the unlikely event that their preferred mode breaks down, i.e. use SafeEntry with QR as a back-up if SafeEntry with NRIC is the preferred mode, and vice versa. Businesses may do so by setting up the alternate mode at www.SafeEntry.gov.sg. We do not recommend hard copy form filling as a back-up.

The common use of SafeEntry by all establishments would allow data to be automatically sent to MOH. Hard copy recording of particulars would present a gap in this automated process and affect the contact tracing process.

Q17Deployment of SafeEntry can result in significant congestion during certain periods. Can businesses and venues temporarily stand down SafeEntry during these periods?

It is important to capture information for SafeEntry, especially during high footfall periods. Businesses and venues should develop plans so that they are able to implement SafeEntry at all times. Businesses should have a system to manage potential crowds, for instance, putting up more QR codes so that people can pre-fill their information before reaching the entrance.

Q18
With the implementation of SafeEntry, are the health and other relevant declarations still required?

Yes, they are still required to ensure the safety of individuals within venues. Declarations by individuals via SafeEntry with QR can be used to fulfil the requirements for the various declarations. Premises that use SafeEntry with NRIC must display prominent signs informing all visitors and employees that they are making the relevant declarations by checking in via SafeEntry.

Q19
If I don’t have an NRIC or smartphone, will I be denied entry? What is the alternative should both options be unavailable to a member of public?
 

Individuals visiting venues are required to provide the necessary information via SafeEntry. Individuals may be denied entry if they do not provide the necessary information.

We do not recommend hard copy form filling as a back-up. The common use of SafeEntry by all establishments would allow data to be automatically sent to MOH. Hard copy recording of particulars would present a gap in this automated process and affect the contact tracing process.

To cater to visitors who do not have a suitable mobile phone to scan QR codes, or do not have their identification cards with them, venue operators should assist the individual to check in through the manual entry function in SafeEntry with NRIC or the webform in SafeEntry with QR using any available device.

Q20Are there data safeguards in place when using SafeEntry? 
 

The data collected via SafeEntry is encrypted and stored in the Government server, which will only be accessed by the authorities when needed for the purpose of preventing or controlling the transmission of COVID-19. The Government is the custodian of the data submitted by individuals, and there will be stringent measures in place to safeguard the personal data. Only authorised public officers will have access to the data. Under the Public Sector Governance Act, public officers who recklessly or intentionally disclose the data without authorisation, misuse the data for a gain, or re-identify anonymised data may be found guilty of an offence and may be subject to a fine of up to $5,000 or imprisonment of up to 2 years, or both.

The data will be purged when it is no longer needed for such purposes.

Q21How will the Government check and ensure that businesses are using SafeEntry? What are the penalties for individuals who flout the rules? 

Businesses are required to use SafeEntry to collect entry information of workers and visitors on their premises for as long as it is required by law during the period of COVID-19.

Businesses that do not comply with the requirement to use SafeEntry will be subject to the relevant penalties, including those stipulated under the COVID-19 (Temporary Measures) Act.

Q22Where can I find more information about SafeEntry?
 

More technical details on SafeEntry can be found at https://www.safeentry.gov.sg

Q23What is TraceTogether? How does it work?
 

TraceTogether is a mobile application that is designed to supplement current contact tracing efforts. It works by exchanging short-distance Bluetooth signals between phones to detect other participating TraceTogether users in close proximity.

Records of such encounters are stored locally on each user’s phone. If a user is interviewed by MOH as part of the contact tracing efforts, he/she can consent to send his/her TraceTogether data to MOH.

The TraceTogether app is available for download on App Store and Google Play Store. For more details, visit tracetogether.gov.sg


E. COVID-19 Infection Symptoms, Screening and Seeking Medical Attention



Q1How do I get tested for COVID-19?  Will I have to pay for it? 

 You will be tested for COVID-19 only if your doctor assesses that there is clinical need to do so, based on your health condition and travel/contact history. If it is deemed that there is the need for you to be tested, your doctor will be able to test you or refer you to a hospital for the test, and you will not be required to pay for the test. Please note that a negative test is possible during the virus incubation period, and does not exclude the possibility that infection is present.

Q2Are discharged COVID-19 patients infectious?

 No. COVID-19 patients in Singapore are discharged only when fully recovered and no longer transmitting the virus.

Q3What are Regional Screening Centres? 
 The Regional Screening Centres (RSCs) are set up by the Health Promotion Board (HPB) to conduct testing for COVID-19. These centres are integral to the implementation of our national testing strategy, and play a critical role in keeping Singapore COVID-19 safe. Where possible, these RSCs will be located in places that are easily accessible to support the screening needs in the community. For example, RSCs have been set up at the Old Police Academy, The Float @ Marina Bay, the Bukit Gombak sport hall and Bishan sport hall. The RSCs are set up with proper infection control measures, and strict safe distancing requirements will be observed to protect individuals and the community.
 Q4Who can be tested at the Regional Screening Centres? 
 The Regional Screening Centres support diagnostic testing in the community and active surveillance testing for targeted groups including frontline workers supporting COVID-19 operations and workers in the construction, marine and process sectors. The RSCs do not accept walk-in requests for screening. Individuals who are unwell or have medical concerns should consult their primary care doctors, and will be tested if necessary.   

Q5Is the drive-through facility at One Farrer Hotel a Regional Screening Centre? Can I go there for testing?
 The One Farrer Hotel drive-through testing facility is a swabbing site set up in partnership with private partners to support our national screening efforts. Similar to RSCs set up by HPB, this facility does not accept walk-in requests for screening.
Q6
I am travelling overseas and am required by my destination country to be tested for COVID-19 before departure. Where can I go to get tested?
 

Singaporeans and residents of Singapore are advised to defer all forms of travel overseas apart from those permitted under the travel advisory. Essential travel for business, official and work purposes will continue to be permitted under Green/Fast Lane arrangements, Reciprocal Green Lane (RGL) and Periodic Commuting Arrangement (PCA).

Travellers that require pre-departure tests (PDT) in Singapore for non-discretionary reasons of travel (e.g. Essential business/work-related travel outside of Fast Lane, RGL and PCA; long-term education; or compassionate reasons) may submit an application for assessment at the Safe Travel website at https://go.gov.sg/pdt. More details can be found on this website.

Travellers under the Green/Fast Lane arrangements and RGL need not apply for PDT and are already eligible to book a PDT as part of the approvals. More details can be found on this website, https://safetravel.ica.gov.sg  

Travellers are to note that they should check the testing window that is in line with your destination country’s requirements to cater sufficient time to arrange for the test and receive the results in time for their departing flight. Test results could require up to 48 hours to process.

F. Confirmed Cases and Contact Tracing


Q1Can MOH provide more information about the whereabouts of the confirmed cases? What if I suspect that I have been at the same place as the confirmed cases? What should I do?

Contact tracing will be conducted to identify close contacts of the confirmed cases. 

If you are deemed to be a close contact of a confirmed case, you will be contacted by MOH officials and advised on the measures that you should take. Close contacts are defined as: (i) anyone who had provided care for or has had close physical contact with the patient; (ii) anyone who had stayed at the same place as a confirmed case. The health status of all close contacts will be monitored closely for 14 days from their last exposure to the patient. Those who develop symptoms will be brought to the hospital via a dedicated ambulance for further assessment.

Transient contacts can be described as anyone who had interacted with the confirmed case for short periods of time, such as passing by each other in the corridor or being on the same public transport or in the same public spaces. The risk of infection from transient contact is assessed to be low. 

Q2My friend sent me a message to avoid a certain location as there has been a suspected case reported. Should I be concerned?

 There is no need to avoid places where suspected or confirmed cases of COVID-19 have been. The risk of infection from transient contact, such as in public places, is low. There is also currently no evidence of widespread sustained community transmission. Members of public are advised to adopt good personal hygiene practices, such as washing your hands frequently with soap.

NEA has been liaising closely with, and providing support to, residents and owners of premises, to ensure that the cleaning and disinfection of areas is done in accordance with NEA’s guidelines. For places exposed to confirmed cases, NEA has also been giving advice and supervising the cleaning and disinfection works. In addition, NEA has issued sanitation and hygiene advisories to premises and facilities with high public access like hotels, commercial buildings and F&B outlets, including hawker centres.

Please click here for guidelines on environmental cleaning and disinfection of COVID-19 in non-healthcare premises and in residences.

Q3I stay near a Government Quarantine Facility. Should I be concerned? 

 Persons served with Quarantine Orders (QO) are required to stay in their designated location at all times within the allocated quarantine period. They will not be allowed to use common facilities within the Government Quarantine Facility (GQF). There will also be no visitors to the QO persons, and food/ necessary supplies will be delivered to them.

There are also security measures in place to ensure compliance to GQF guidelines. Thus, persons served with QO will not able to mingle with the larger population. All staff working at the GQF are also provided with personal protective equipment (PPE). GQFs also undergo rigorous cleansing and hygiene regimes in accordance with MOH and NEA guidelines.

Q4What is a Community Isolation Facility (CIF)? How is this different from the Government Quarantine Facility?

The Community Isolation Facility is modelled after the existing Government Quarantine Facilities, and is managed with a high level of infection control. Patients who are clinically fit for discharge but are still COVID-19 positive will be isolated and safely cared for in this facility until they are tested negative for COVID-19. 

Q5Can organisations collect, use and disclose personal data (including NRIC/FIN/passport numbers) of visitors to premises for the purposes of contact tracing and other response measures in the event of a COVID-19 case?

 Organisations may collect personal data of visitors to premises for purposes of contact tracing and other response measures in the event of an emergency, such as during the outbreak of the COVID-19.

In the event of a COVID-19 case, data can be collected, used and disclosed without consent to carry out contact tracing and other response measures, pursuant to sections 1(b) of the Second, Third and Fourth Schedules to the Personal Data Protection Act (PDPA), as this is necessary to respond to an emergency that threatens the life, health or safety of other individuals.

As organisations may require NRIC/FIN/passport numbers to accurately identify individuals in the event of a COVID-19 case, organisations may collect visitors’ NRIC, FIN or passport numbers where it is necessary for this purpose.

Organisations that collect such personal data must comply with the Data Protection Provisions of the PDPA, such as making reasonable security arrangements to protect the personal data in their possession from unauthorised access or disclosure (e.g. Ensure visitor logbooks are kept secured and not visible to other visitors), and ensuring that the personal data is not used for other purposes without consent or authorisation under the law. Organisations should also expunge the data when it is no longer needed for contact tracing-related purposes.

Please click here for more FAQs on PDPA.

Q6I have received a call from MOH saying that they are contacting me for contact tracing purposes. How do I verify if that is true?

To verify the authenticity of a contact tracing call, you may wish to:

1. Take down the number which the caller is calling from

2. Call MOH’s general hotline at 6325 9220 and provide them the caller’s number

3. If the call is authentic, the contact tracing team will call you back within 30mins to 1 hour.

Please note that MOH will not ask for your financial details when conducting tracing or divulge any details of confirmed cases. We will also not ask you to collect documents from us, unless you have existing business with MOH.


G. Leave of Absence (LOA), Stay-Home Notice (SHN) and Quarantine Order (QO)

Q1

What is the difference between being issued a Quarantine Order (QO), being under a Leave of Absence (LOA) and being under a Stay-Home Notice (SHN)? 

 

A QO is a legal order issued to individuals under the Infectious Diseases Act and thus has legal force with severe penalties for non-compliance. A QO is issued to quarantine or isolate an individual who is, or is suspected to be, a carrier of an infectious disease or a contact of a person confirmed to have an infectious disease. This is with the aim of limiting the spread of the virus in the community. Quarantine usually occurs in the home but can also be served in dedicated Government Quarantine Facilities (GQFs) or hospitals, should the individual not have suitable accommodation in Singapore.

A Leave of Absence (LOA) is a precautionary measure. We urge those who are on LOA to be socially responsible and comply with the LOA, to prevent possible transmission of infections. Persons on LOA should remain in their residences as much as possible, minimise having visitors and maintain good records of persons with whom they come into close contact. Persons on LOA may leave their residences for daily necessities or to attend important matters, but they must minimise time spent in public spaces and contact with others.

A Stay-Home Notice (SHN) is stricter than the LOA regime. Those placed on SHN will have to remain in their place of residence at all times, and should not invite visitors to their residence.

Q2

I am employed. Does being under a Quarantine Order (QO) utilise my quota for medical leave or hospitalisation leave?

 

Employees who are served a Quarantine Order (QO) will be deemed to be on paid sick leave. The period of absence from work would be treated as paid hospitalisation leave, as part of the employees’ hospitalisation leave eligibility under their employment contracts or agreements.  

Please refer to this advisory by the Ministry of Manpower (MOM).  

Q3

What must I do when I am being quarantined? How will it affect my household members?

 

If you are issued a quarantine order and live with other household members who are not issued quarantine orders, you will be conveyed to a Government Quarantine Facility (GQF) to serve your quarantine period

This is because those under quarantine are not supposed to come into contact with others in order to avoid the possibility of the spread of virus through person-to-person contact. Hence, those under quarantine will need to be isolated from and cannot physically interact with others living in the same premises.

There may be exceptional circumstances in which you may serve your quarantine at home with other household members who are not issued quarantine orders e.g. if you require a caregiver.

Q4

How will those who are under quarantine orders at home be monitored?

 

If individual are issued quarantine orders together with all other household members, they will serve their quarantine orders at home, unless the premises are deemed unsuitable. 

Individuals under quarantine will be monitored by video calls or the QO App (HOMER) at least three times a day.

Spot checks will be carried out to ensure that they strictly adhere to the conditions under the Isolation / Quarantine Order (QO) during the period specified. If they are found to be non-compliant, the Director of Medical Services may require them to wear an electronic tag or order that they be detained and isolated in a hospital or in any other suitable place. It is an offence if they do not comply with the conditions listed in accordance with the QO.

Q5

If I need to go out to attend to urgent matters, what should I do?  What will happen if I break quarantine?

 

Persons under quarantine must not leave their designated location for any reason. Should they require assistance for daily needs, they should arrange with their relatives / friends to purchase groceries and assist in their daily needs whenever necessary. If they urgently need to leave their place of isolation / their home for matters needing personal attention which cannot be postponed, they must first seek the permission of the Quarantine Order (QO) Agent.

Spot checks will be carried out to ensure that they strictly adhere to the conditions under the Isolation / Quarantine Order during the period specified. If they are found to be non-compliant, the Director of Medical Services may require them to wear an electronic tag or order that they be detained and isolated in a hospital or in any other suitable place. It is an offence if they do not comply with the conditions listed in accordance with the QO.

Q6Why do I need a swab? Is it mandatory?

 All Persons under Quarantine (PUQ)* will be tested for COVID-19 during their Quarantine Order (QO) period. Typically, an entry swab will be scheduled at the start of the QO for an early identification of infection, and an exit swab will be scheduled for public health assurance before the QO ends.

Persons Under Phone Surveillance (PUPS)* will be tested for COVID-19 near the end of their phone surveillance period.

These swab tests are mandatory under the Infectious Diseases Act to ensure that PUQs and PUPS do not pose any public health risk.

*PUQs and PUPS are close contacts and casual contacts of COVID positive case(s) respectively.

Q7How do I go about getting swabbed?
 Swab tests for PUQs and PUPS are conducted strictly by appointment at a designated testing site. For PUQs, two-way conveyance to the designated testing site will be arranged for you. For PUPS, individual transportation (e.g. public or private transport) to the designated testing site would have to be arranged on your own.

Q8How long do I have to wait to receive the test results?

 

You will be informed of your swab test results within 1 to 4 days via SMS notification.  If you have a Singpass account*, you may login to the HealthHub page (https://www.healthhub.sg/myhealth) to access the results.

*Singapore Citizens and Permanent Residents, Passholders (Employment Pass, EntrePass, S-Pass, Dependent Pass, Long Term Visit Pass Plus), and selected Work Permit Holders are eligible for SingPass. Please refer to this link for SingPass instructions: https://www.singpass.gov.sg/singpass/register/instructions 

Q9

I have been in recent contact with someone who has been issued a Quarantine Order (QO). What should I do?

 

Persons issued with a Quarantine Order are individuals assessed to have had close contact with a confirmed case, and they are generally well and have no symptoms.

We would advise you to monitor your health closely. If you have fever, cough or runny nose, wear a mask and seek medical attention promptly. Call the clinic ahead of your visit and inform the doctor of your symptoms as well as your travel history, if any.

Q10

I heard that people who are served a Quarantine Order (QO) will receive $100 a day under the Quarantine Order Allowance (QOA). Is that true?

 

The Quarantine Order Allowance (QOA) is set up to mitigate financial impact for those who have been served Quarantine Orders (QO). When they have completed their QO, claims of $100 per day can be made by self-employed Singapore Citizens or Permanent Residents, and by Singapore-registered companies whose employees under QO are Singaporean Citizens, Permanent Residents or Workpass Holders.

This allowance will not apply if the affected S Pass or Work Permit holders began their QO on or after 1 April 2020, regardless of when the QO ends. This is in view of the levy rebate and waiver of March 2020’s levies (payable in April 2020).
 
Please refer to this factsheet for more information. You can also approach your QO agent for further queries.  

Q11

I am an employer.  How do I know if my employees have been issued a Quarantine Order (QO)?  How do I apply for the Quarantine Order Allowance (QOA)? 

 

A Quarantine Order (QO) agent will get in touch with your employee if he/she has been issued a QO.  Your employee should notify you that he/she has been issued a QO. 

You can only apply for the Quarantine Order Allowance (QOA) after your employee has completed the quarantine. The person under quarantine will receive the QOA form at the end of the quarantine and pass it to the employer.  This is to ensure that he/she has fully compiled with the QO, under the Infectious Disease Act. The employer can then submit the form to MOH for processing.  

Please refer to this factsheet for more information. 

Q12

If I am unemployed, but under a Quarantine Order (QO), who can I go to for social and financial assistance?

 

If you are unemployed, but under a Quarantine Order (QO), and need social or financial assistance, please contact your QO agent for further assistance.

Q13

What must I do when I am on a Leave of Absence (LOA)? How will this affect my household members?

 

If you are placed on a Leave of Absence (LOA), you should remain in your place of residence, and monitor your health closely. You should seek medical attention promptly if you feel unwell, and also inform your doctor of your travel history, if any. You are advised to minimise visitors to your residence, and maintain a record of people you come into contact with. You should also avoid crowded places and minimise contact with others.

Please refer to the Health Advisory for Persons Placed on Leave of Absence (LOA) for more details.

It is not necessary for household members to be segregated from the person placed on LOA, and you can continue to share the same room/apartment. But household members are encouraged to reduce interaction and minimise contact with persons placed on LOA.


H. [Updated 22 Oct 2020] Border Measures and Changes to Stay-Home Notice Requirements



Section I. General
Q1Where do I get the latest information on the disease situation?
 

For the latest information on the local disease situation and health advisories, please visit the Singapore Ministry of Health website at www.moh.gov.sg.

For the latest information on the global disease situation, you may wish to refer to information on the World Health Organization website at www.who.int.

Q2

What are the latest measures for inbound travellers?

 Please click here for the latest measures for inbound travellers.

Q3What are other precautionary measures taken at the checkpoints?
 Travellers entering Singapore and exhibiting fever and/or other symptoms of respiratory illness are required to undergo a medical assessment at the checkpoint. Travellers who meet the clinical suspect case definition will be conveyed directly to the hospital. 

Q4

What if travellers refuse to undergo testing?

 

Singapore Permanent Residents and long-term pass holders who refuse testing may have their immigration facilities and work pass privileges revoked or the validity shortened. All travellers, including Singapore Citizens, who do not comply with the testing or who cannot be contacted subsequently may face penalties and can be prosecuted under the Infectious Diseases Act.

Q5

When and how will travellers be issued the Stay-Home Notice?

 

All travellers who are required to serve the Stay-Home Notice will be issued an official hard-copy notice upon arrival at Singapore’s checkpoints.

Q6

How often will the Government review the SHN requirements for travellers from the different countries/regions?

 

The Government is monitoring the global situation closely and will update border measures, taking into account our understanding of the virus, as well as the developments in other countries/regions. As Singapore’s border measures will evolve as the global situation changes, please check the Ministry of Health website (https://www.moh.gov.sg/covid-19) for the latest updates.

Q7

Previously, all returnees were required to serve their SHN in a dedicated SHN facility. Why are we now changing this requirement?

 

We are updating our border measures, taking into account our understanding of the virus, as well as developments in other countries/regions. Compliance with SHN conditions will continue to be monitored strictly, and strict enforcement action will be taken against those who breach the requirements of the SHN.

Q8

Why are we requiring persons under Stay-Home Notice to undergo a test before the end of their SHN now?

 

This is an additional precautionary measure to detect the virus. We will monitor the results of these tests and may make adjustments to the testing requirements over time.

Section II: Traveller-Specific Queries
Q1
How do I apply to enter Singapore? Do I need to apply to enter if I am a Singapore Citizen or Permanent Resident?
 

Singapore Citizens and Permanent Residents do not require prior approval to enter Singapore.

Long Term Pass holders (including those who have been granted In-Principle Approval for a Long Term Pass) must obtain permission for entry from the relevant agency before commencing their journey.

Short-term visitors may enter Singapore: (a) via the Air Travel Pass, if they are travelling from Australia (excluding Victoria State), Brunei Darussalam, New Zealand and Vietnam; (b) under the Green / Fast Lane arrangements; or (c) with special prior approval. All other short-term visitors are not allowed entry into Singapore at the moment.

For more details, visit https://www.ica.gov.sg/covid-19

Q2When and how can I make payment for my COVID-19 test and dedicated SHN facility?
 Singapore Citizens and Permanent Residents who are required to make payment for the COVID-19 test will be informed separately by the ICA of the payment link. 

For Long Term Pass holders and non-residents, the relevant Singapore authorities approving your entry will send you the payment link, where applicable. 

Q3  I am a Singapore Citizen / Permanent Resident who left Singapore on or after 27 March 2020 and am planning to return. Will I be eligible for Government subsidies and MediShield Life / Integrated Shield Plan coverage should I require COVID-19 treatment after returning to Singapore? Will the government bear the costs of my stay at the dedicated SHN facility if required?

 All returnees who disregard prevailing travel advisories and leave Singapore from 27 Mar 2020 will not be eligible for Government subsidies, and MediShield Life (MSHL) and Integrated Shield Plan (IP) coverage for their COVID-19 treatment should they have onset of symptoms within 14 days of their return to Singapore and require hospital admission for suspected COVID-19 infection. They are also required to pay for their stay at dedicated SHN facilities, where applicable. 

For individuals traveling for overseas studies, please refer to [Section VIII] (below).
 
 Q4

I received my entry approval and/or booked my flight to Singapore before the changes to border measures were announced. Which measures will be applicable to me?

 

All travellers are required to comply with the prevailing border measures at the point of entry.

If you are required to serve your SHN in a dedicated SHN facility, you will have to pay for your stay at the dedicated SHN facility. (Only Singapore Citizens and Permanent Residents who last left Singapore before 27 March 2020 do not need to pay for their stay in a dedicated SHN facility.)

If you are entering Singapore from a country/region that will be eligible for a shorter SHN period, or on-arrival test in lieu of SHN, please contact the agency that issued your entry approval.

Q5

I am serving my SHN when the changes to border measures (e.g. reduction of SHN duration, replacement of SHN with on-arrival test) were announced. Can I request to shorten my SHN?

 

No. You need to comply with the prevailing SHN requirements at the point of entry to Singapore. The authorities will not be accepting appeals to shorten SHN. 

Q6 

I have obtained entry approval to enter Singapore under the Periodic Commuting Arrangement or Green / Fast Lane. How will I be affected by the latest changes to the SHN requirements?

 

Incoming travellers under the Periodic Commuting Arrangement (PCA), Reciprocal Green Lanes (RGLs), and Fast Lanes will be subject to public health arrangements prescribed under those travel schemes.

For more information on PCA, RGLs and Fast Lanes, please refer to https://safetravel.ica.gov.sg

Q7

I am entering Singapore under the Periodic Commuting Arrangement. How will I be affected by the announcement on 12 October 2020 regarding the border measures applicable to travellers from Sabah?

 

All travellers entering Singapore from 15 October 2020, who have a travel history in the past 14 days to Sabah will be required to serve a 14-day SHN at dedicated SHN facilities. This applies to Malaysian citizens and permanent residents entering Singapore under the Periodic Commuting Arrangement. Travellers from all other parts of Malaysia (except Sabah) will continue to serve a 7-day SHN at their place of residence.

Q8

I am travelling under the Singapore-Malaysia Reciprocal Green Lane. How will I be affected by the announcement on 12 October 2020 regarding the border measures applicable to travellers from Sabah?

 

Malaysia-based travellers under the RGL will continue to be subject to existing RGL measures (i.e. pre-departure test, on-arrival test, pre-declared controlled itinerary). Returning Singapore-based RGL travellers will be subject to the border measures in Q10, except that those with travel history in the past 14 days to Sabah will be required to serve a 14-day SHN at dedicated SHN facilities.

Q9

Will the prevailing SHN requirements be the same regardless of the checkpoint of entry?

 

Incoming travellers under the Periodic Commuting Arrangement and the Singapore-Malaysia Reciprocal Green Lane will be subject to public health arrangements prescribed under those travel schemes. All other travellers entering Singapore via any of the land, air and sea checkpoints will be subject to the prevailing SHN requirements.

Q10

What health measures will I be subject to upon returning to Singapore after my travel on the Reciprocal Green Lane / Fast Lane?

 

Singapore-based travellers returning from their travel on the Reciprocal Green Lane (RGL) and Fast Lane may be exempted from the prevailing SHN policy applicable to incoming travellers to Singapore if they:

  • Undertake a COVID-19 PCR test at their own cost at accredited laboratories, clinics and hospitals within 72 and 48 hours prior to their departure from the RGL / Fast Lane country, and obtain the negative test result prior to departure; and
  • Undertake a COVID-19 PCR test at the airport/checkpoint at their own cost upon arrival in Singapore and remain in isolation until they have been notified of their on-arrival test results.

For more information on RGLs and Fast Lanes, please refer to https://safetravel.ica.gov.sg

Q11

Why are children aged 12 and below exempted from donning the electronic monitoring device throughout their SHN period?

 

They will serve their SHN under adult supervision and are therefore exempted from wearing a monitoring device.

Q12

I am returning to/entering Singapore from New Zealand, Brunei, Australia (excluding Victoria) and Vietnam. What border measures am I subject to?

 

Singapore Citizens and Permanent Residents do not require prior approval to enter Singapore.

Long Term Pass holders (including those who have been granted In-Principle Approval for a Long Term Pass) must obtain permission for entry from the relevant agency before commencing their journey. You are not required to apply for an Air Travel Pass.

Short term visitors are required to apply for an Air Travel Pass between seven and thirty calendar days prior to the intended date of entry into Singapore.

All travellers from New Zealand, Brunei, Australia (excluding Victoria) and Vietnam are required to take a COVID-19 test at the airport on arrival and self-isolate at a declared accommodation until you are informed of your negative test result. Singapore Citizens, Permanent Residents or Long-Term Pass holders may self-isolate at your place of residence. All other travellers may self-isolate at a declared place of accommodation, but it must not be at a residential address. You may refer to the Singapore Hotel Association (SHA) website www.sha.org.sg for the list of hotels approved to receive visitors travelling to Singapore.

For information on the application and border requirements, please visit - https://safetravel.ica.gov.sg.

Q13

I have travelled to India / Indonesia / the Philippines recently. Do I need to take a pre-departure test before travelling to Singapore?

 

Travellers who are not Singapore Citizens and Permanent Residents arriving in Singapore from:

  1. 17 September 2020, 0000 hours, who have recent travel history to India within the last 14 days prior to entry; and
  2. 19 October 2020, 2359 hours who have a recent travel history to Indonesia / the Philippines within the last 14 days prior to entry;

will be required to take a COVID-19 polymerase chain reaction (PCR) test within 72 hours before departure. They will need to obtain a valid negative COVID-19 test result as a condition of their approval to enter Singapore.

Individuals aged 12 and below will be exempted from this requirement.

This requirement does not apply to Singapore Citizens and Singapore Permanent Residents.

Q14

I have travelled to India / Indonesia / the Philippines in the last 14 days, and have an upcoming flight to Singapore. What kind of COVID-19 tests will be accepted?

 

Only COVID-19 polymerase chain reaction (PCR) tests that are conducted within 72 hours before the departure date will be accepted. Singapore only accepts test results from recognised labs in India / Indonesia / the Philippines that are internationally accredited or recognised by the respective Government.

The test result memo must state the negative test result in English, the particulars of the traveller/s in accordance with the particulars in the passport (DOB, Nationality & Passport Number), as well as indicate the date that the test was taken.

Travellers will need to present a valid negative COVID-19 test result in order to board the flight and at immigration in Singapore.

Q15

What will happen if I arrive in Singapore with recent travel history to India / Indonesia / the Philippines, and I do not have a valid negative PCR test certificate?

 

Travellers (who are not Singapore Citizens and Permanent Residents) without a valid negative COVID-19 test result will be denied entry into Singapore.

Airlines, Charterers and Air Operators for any flights from India / Indonesia / the Philippines to Singapore must conduct checks to ensure that passengers meet the requirement before they are allowed for boarding. Air operators will be responsible to repatriate any passenger rejected at the checkpoint.

If passengers are found to have produced false/forged COVID-19 test certificates, it will affect their ability to obtain or sponsor immigration facilities in the future.

Q16 

I have recovered from COVID-19, am I required to undergo a pre-departure test before departure from India / Indonesia / the Philippines? Will I be denied entry into Singapore?

 

Recovered individuals who were previously diagnosed with COVID-19 infection will still be required to take a COVID-19 PCR test within 72 hours before departure for Singapore.

If the pre-departure COVID-19 PCR test result is positive, the recovered individual must also submit documentary proof of his/her past diagnosis of COVID-19, based on his/her first ever positive PCR test result. The date of the first ever positive PCR test result must be between 22 to 180 days prior to the date of arrival in Singapore.

Please note that individuals will be denied boarding for flights bound for Singapore if the date of their first ever positive PCR test result is less than 22 days prior to the date of arrival in Singapore.

Q17

I have arrived from India / Indonesia / the Philippines or have recent travel history to India / Indonesia / the Philippines, do I still need to serve a Stay-Home Notice (SHN) if I have a valid negative COVID-19 test result?

 

The requirement for a valid negative COVID-19 test result applies on top of prevailing border measures for individuals who have recent travel history to India / Indonesia / Philippines within the last 14 days. At present, such travellers are required to serve a 14-day SHN at dedicated SHN facilities, and will be subject to a test before the end of the SHN.

Q18

[Updated 22 Oct] I am transiting via Singapore from India / Indonesia / the Philippines to my destination country. Do I still need to have a valid negative COVID-19 test result?

 

At this point, travellers will only be able to transit through Singapore Changi Airport if they are travelling with an airline whose transfer route has been approved. Travellers are encouraged to confirm with their airlines on their eligibility to travel. For more information, please click here.

 Travellers from India / Indonesia / the Philippines who are transiting through Singapore will have to present a valid negative COVID-19 test result (e.g. India via Singapore to destination country).

 Q19

I am transiting via India / Indonesia / the Philippines to Singapore. Do I need to present a valid negative COVID-19 test result?

 

No. Only travellers who have disembarked in India / Indonesia / the Philippines have to present a valid negative COVID-19 test result. Transit travellers would not be required to have a valid negative COVID-19 test result. However, transit travellers will be subject to the prevailing border measures for India / Indonesia / the Philippines.

Section III: Transport Arrangements
 Q1 What are the types of Transport I can take?
 You should use your own private vehicle, hire a taxi or a private hire car. If you use a taxi or private hire car, you should only book one from the list of contact numbers or ride-hail applications (app) provided.

a. For phone booking, please identify yourself as a person subject to a Stay-Home Notice to the hotline operator. 
b. For app booking, please indicate your status as a person subject to a Stay-Home Notice by keying “SHN” in the chat/note/comment box or by checking the SHN checkbox (if provided within the app).

Please also identify yourself as a person subject to a Stay-Home Notice when boarding the vehicle. When travelling in the taxi or private hire car, you should sit alone in the back seat, with windows down and the air-conditioning turned off. Other forms of public transport (e.g. street-hailed/ bus / train) should be avoided.


Service Provider

Contact Number* / Mobile Application

1

ComfortDelgro Taxi (Comfort & CityCab taxis)

6333 1133 or via ComfortDelGro app

2

TransCab

6213 0997

3

SMRT

6477 5971

4

Prime

6776 7553

5

Premier

6681 9462

6

HDT

8507 9691

Go-Jek, Ryde, MVL(TADA)via respective providers' app
*Operating hours: 8am - 6pm
 
 Q2Can I share the same taxi with someone else?
 You can share the same taxi only with persons who are also serving SHN and staying together with you in the same room / house. This shall also be subjected to the permitted passenger capacity in the back seat of the taxi.
 
 Q3Can a family member drive me?
 You should use your own private vehicle when travelling.

 Q4Can designated transport or transport allowance be provided to persons under SHN to travel to the test site?

 No designated transport or transport allowance is currently available.

 Section IV: Medical Arrangements
 Q1What if I require medical attention?
 For emergency / life-threatening cases (such as cardiac arrest, active seizures, breathlessness, major traumas and stroke), please call 995 directly for assistance.


For all other non-emergency medical needs (such as cough, fever, runny nose, or follow-up visits for chronic conditions, refilling of prescriptions, etc.):

  1. If you are staying in a designated SHN facility, you may contact the hotel front desk or equivalent for assistance;
  2. For Singapore citizens, permanent residents, Long-Term Visit Pass holders and short-term visitors, you may call the SHN helpline at 6812 5555;
  3. For students, you may seek assistance from your educational institution; and
  4. For foreign employees (including foreign domestic workers) issued with a work pass, you may contact your employer or your Singapore employment agency. However, if you have acute respiratory infection (e.g. symptoms of cough, sore throat, runny nose, loss of smell), please send your name, FIN and SHN residential address (i.e. Block, Floor, Unit No. and Postal Code) via WhatsApp (87253691) to MOM instead.

Arrangements will be made for you to receive appropriate medical attention. Please inform the staff / doctor of your travel history and that you have been issued a SHN prior to the start of the consultation.

Q2  I am a returning Singapore Citizen / Permanent Citizen. Will I be eligible for Government subsidies, and MediShield Life / Integrated Shield Plan coverage should I require COVID-19 treatment upon return? 
 If you have complied with the prevailing travel advisory, you will be eligible for Government subsidies, and MediShield Life (MSHL) / Integrated Shield Plan (IP) coverage for your COVID-19 treatment should you have onset of symptoms within 14 days of your return to Singapore and require hospital admission for suspected COVID-19 infection.
Section V: COVID-19 Test
Q2
If I am worried about my status (whether or not I am infected), can I go to a hospital / National Centre for Infectious Diseases (NCID) to get tested?
 

All persons under SHN who enter Singapore, are required to undergo a scheduled COVID-19 test before the end of their SHN. You will be allocated a test slot and you should go for testing at the allocated test slot and venue.

If you develop fever, cough or breathlessness, or are feeling unwell, you should seek medical attention. Your doctor will assess and refer you to the hospital if necessary.

Q3I am returning to Singapore with my young child.  Will my child be required to undergo the COVID-19 test before the end of SHN as well?
 Children aged 12 or younger (in that calendar year) are not required to undergo the COVID-19 test before the end of their SHN.

Q4
Do I need to make an appointment for the COVID-19 test? 
 

No. You will be allocated a test slot and the details (e.g. date, time and venue) will be sent to you via SMS on your local mobile number / email / appointment letter.

Q5
When and where will the COVID-19 test be conducted? 
 

The COVID-19 test will be scheduled a few days before the end of the SHN period. The test will be conducted at a designated community testing facility.

Q6Can I request for a change in the test site?
 

We regret that changes in test site cannot be accommodated, and seek understanding that we are working to improve accessibility of the test sites over time.

Q7
What do I need to bring on the day of the COVID-19 test?
 You are required to present the following during registration:
  1. A form of photo identification with NRIC/FIN number (e.g. NRIC, work permit, driver’s license or passport); and
  2. Test appointment letter/ email / SMS.

You are also advised to bring along a water bottle to keep hydrated and an umbrella in case of wet weather. A mask must be worn at all times.

Q8How long will the COVID-19 test take?
 You may expect the entire process (from registration to discharge) to take about an hour.

Q9When will I know the result of my COVID-19 test?
 

You will be notified of your test result generally within 1 to 4 days after the day of swab. You should continue to adhere to the terms of the SHN.

Q10I have been informed that I am tested positive for COVID-19. What should I do?
 

Please remain calm and stay at your place of accommodation (e.g. home / dedicated SHN facility). Necessary transport arrangements would be made to send you to the hospital.

Q11I have been tested negative for COVID-19. Do I have to complete my SHN?
 All Singapore Citizens, Permanent Residents and Long Term Pass holders are required to complete their 7-day / 14-day SHN even if the result of their COVID-19 test is negative. Those who have been staying at dedicated SHN facilities are required to continue their stay at the same facility till they complete their 7-day / 14-day SHN.

Section VI: SHN Accommodation
Q1
How do I know whether my place of residence is suitable for me to serve my SHN?
 

Singapore Citizens and Permanent Residents may serve their SHN at their place of residence. Long Term Pass holders may serve their SHN at a place of residence that they or their family members own or are sole tenants of, or suitable accommodation such as a hotel.

For further information on the things you should take note of while serving your SHN, please check out the latest advisory on the Ministry of Health website (https://www.moh.gov.sg/covid-19).

Work Pass and Student Pass Holders must also adhere to the relevant conditions of their Work / Student Pass which will be made available during the entry approval application process.

Q2
Can my family members continue to stay with me during this time? Are they at risk of infection?
 

If you are serving your SHN in a home with other family members, your family members may continue to live in the same home. However, you and your family should avoid contact with each other and observe good personal hygiene practices. Please check out the latest advisory on the Ministry of Health website (https://www.moh.gov.sg/covid-19).

If you are living with a vulnerable person, consider alternative accommodation for yourself or the vulnerable person.

If you become unwell, seek medical attention immediately.

Q3

Can my family members still carry on with their daily activities (e.g. work, school) if they live in the same household as me?

 

The SHN applies only to you. You should avoid contact with your family members to reduce risk of transmission. You and your family members should also continue to monitor your health, observe good personal hygiene and seek medical attention if unwell. Some organisations, may, at their discretion, impose additional precautionary measures on persons sharing residential premises with persons under SHN.  

Q4How should I get from the airport / checkpoint to my place of residence? 
 You should use your own private vehicle or taxi from the checkpoint when travelling back to your place of residence. If you use a taxi from the checkpoint, please identify yourself as a person subject to a Stay-Home Notice when boarding the vehicle. When travelling in the taxi, you should sit alone in the back seat, with windows down and the air-conditioning turned off. Public transport should be avoided.

Q5

Can persons under SHN share the same toilet as other occupants in the same household?

 

You are advised to avoid sharing the same toilet where possible. If it is not possible to do so, avoid using the toilet at the same time and clean toilet surfaces after each use.

You may also wish to allow some time to pass between toilet usage, in order to allow any remaining water droplets after showers to settle to the ground. Sharing the same roll of toilet paper is safe as long as the toilet roll is not stained, soiled or wet.

Do not share towels.

Q6
Are utility workers e.g. electrician, plumber, aircon servicing worker, allowed to enter the place of residence (of a person under SHN)? 
 

You are advised to defer such services requiring the entry of a non-residential person into the home during the SHN period. However, if the service is essential and required urgently, utility workers may enter the home, but you should remain at least 2 metres away from them at all times. Contact details of the worker should also be taken down to facilitate contact tracing if required. 

If you come within 2 metres of a non-residential person, other than for the purposes of receiving delivery of food or other essential supplies and services, or travelling to and from your place of residence to the community testing facility for your scheduled test, you may be prosecuted under the Infectious Diseases (COVID-19 – Stay Orders) Regulations 2020.

Q7
Can I choose to serve my SHN at a dedicated SHN facility if I do not have a suitable place of residence?
 

Singapore Citizens and Permanent Residents who do not have a suitable residence to serve their SHN in may appeal to serve their SHN at a dedicated SHN facility through the link go.gov.sg/shnhotelneeds. All requests will be assessed on a case-by-case basis.

Long Term Pass holders will have to secure a suitable accommodation to serve their SHN in prior to their arrival in Singapore.

Q8

Do I have to pay for my stay at a dedicated SHN facility if I request to opt-in?

 

Singapore Citizens and Permanent Residents who do not have a suitable residence to serve their SHN in may appeal to serve their SHN at a dedicated SHN facility. All requests will be assessed on a case-by-case basis. If they had left Singapore before 27 March 2020, the government will bear the cost of their stay at the dedicated SHN facility, until further notice.

Section VII: Dedicated SHN Facility
Q1
What is included in the price of the accommodation at the dedicated SHN facility?
 

The price of the SHN accommodation includes food and board for 14 days. The price is inclusive of GST and all administrative charges.

Q2
Will I be allowed to choose the dedicated SHN facility to serve my SHN? 
 

No. You will be allocated a SHN facility based on availability.

Q3How should I get from the airport  / checkpoint to the dedicated SHN facility?
 Transport will be arranged to bring you from the airport / checkpoint to the assigned dedicated SHN facility.

Q4
Can I go home before going to the dedicated SHN facility? 
 Transport will be arranged to bring you from the airport to the assigned dedicated SHN facility. If there are essential items that you require, your family can pass these items to the staff at the facility. 

Q5
What if I require medical attention while on SHN? 
 

Please inform the staff at your dedicated SHN facility to assist in making the necessary arrangements.

Q6
I am returning to Singapore with my spouse/family. Can I share a room with my family members and pay a lower rate?
 

Non-residents travelling with their spouse family may reach out to the relevant Singapore authorities managing your entry approval for assistance.

Q7Are visitors allowed in the dedicated SHN facility?
 No visitors are allowed to enter the dedicated SHN facility. This is necessary to help to keep your family and loved ones safe. However, family can pass essential items that you require to the staff at the facility.

Section VIII: Students on Overseas Studies
Q1Do I need to seek an approval prior to departure for my overseas studies?
 Students are not required to seek an approval from the authorities to travel for overseas studies. 

 

However, students should be aware that travel for overseas studies is allowed only for those of at least one academic year, for courses which require physical presence in the foreign educational institution, and which will lead to attainment of academic qualifications. 

 

If the overseas academic programme does not fulfil the above, students are considered to have travelled in disregard of the travel advisory, and they will not be eligible for Government subsidies, as well as MediShield Life and/or Integrated Shield Plan coverage for their COVID-19 treatment should they have onset of symptoms within 14 days of their return to Singapore and require hospital admission for suspected COVID-19 infection.

Q2 

How can I apply for pre-departure testing? 

 You may submit your request for pre-departure COVID-19 test via https://go.gov.sg/moh-pdt. Test results could require up to 48 hours to process. 

 

You are advised to cater sufficient time to arrange for your test appointment and receive your test results prior to departure. 

Q3Is there a minimum duration that I need to stay overseas for my academic programme to be allowed to travel under the updated travel advisory?
 Only overseas programmes that last for at least one academic year and lead to academic qualifications are eligible. We do not expect such travel overseas to occur more than once per academic year. Should pre-departure test be required by the destination country, we will grant up to one test each academic year.

Q4How do I prove that my course / school requires me to be physically present for classes? Will I still be allowed to travel for overseas studies if my educational institution offers both physical and online classes?
 Students are required to provide an acceptance letter and relevant documentation showing that distance-learning is not an available option. They will only be required to produce the relevant supporting documents when they apply for a pre-departure test, or for Government subsidies and MediShield Life and/or Integrated Shield Plan coverage if they are admitted for suspected COVID-19 infection. If distance-learning is an available option for students to complete their full academic programme, students are advised not to travel overseas for their studies.

Q5I am below the age of 18. Does the adult accompanying me for my overseas studies need to remain overseas with me throughout the duration of my studies or have to travel together with me before we are allowed to travel under the updated travel advisory? 

Yes, the accompanying adult will have to travel together with the student to the destination country. However, the accompanying adult need not remain overseas with the student throughout the duration of studies, and may return to Singapore.

Q6Must the adult accompanying me for my overseas studies be related to me? 
 Yes, the accompanying adult will have to be a family member.

Q7I am of age 18 and above. Must my dependents reside with me throughout the duration of my studies or have to travel with me?  
 Yes, your dependents will have to travel with you and reside with you throughout the duration of your studies.

Q8I am a Singapore Citizen or Permanent Resident who travelled overseas for studies before 27 March 2020. Will I be required to pay for my stay at the dedicated SHN facility upon return?  
 No, you are not required to pay for your stay at the dedicated SHN facility.

All other travellers will be subject to the prevailing border measures upon entry, including payment for their stay at dedicated SHN facilities and tests, where applicable.

Q9I am a Singapore Citizen / Permanent Resident and have returned from overseas studies. Will I be eligible for Government subsidies as well as MediShield Life (MSHL) and/or Integrated Shield Plan (IP) coverage should I require COVID-19 treatment upon return?  
 Travellers who have complied with the travel advisories will be eligible for Government subsidies, as well as MSHL and/or IP coverage for their COVID-19 treatment should they have onset of symptoms within 14 days of their return to Singapore and require hospital admission for suspected COVID-19 infection. Please produce the relevant documentation (e.g. school admission letter, travel records) to your healthcare provider to indicate your eligibility.


I. On Public Health Preparedness Clinic (PHPC) Scheme


The Ministry of Health (MOH) is re-activating the Public Health Preparedness Clinics (PHPCs) to focus our primary care efforts to better detect and manage COVID-19 infections.  Please click here for more information from the press release.

From 18 February, the PHPCs, as well as polyclinics, will provide special subsidies for Singapore Citizens and Permanent Residents diagnosed with respiratory illnesses (e.g. common cold).  Please click here to find a PHPC located near you.  

You may also refer to this link for the FAQs on the PHPC Scheme. 

J. FAQs for various sectors (e.g. Education, Tourism)


Various ministries and agencies have sector specific FAQs on the COVID-19 situation:
- For Built Environment sector: Building and Construction Authority (BCA) 
- For Education sector: Ministry of Education  (MOE)
- For Employers and Employees: Ministry of Manpower (MOM)
- For Social Services sector : Ministry of Social and Family Development (MSF)
- For Tourism sector: Singapore Tourism Board (STB)

Additional FAQ for Businesses and other sectors may be found here.