FAQs on the COVID-19 Situation

Last updated 20 Jul 2020

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A. General Information about COVID-19 Situation

Q1

What are Coronaviruses?

 

Coronaviruses (CoV) are a large family of viruses causing illnesses ranging from the common cold to pneumonia (a more severe lung infection). A new coronavirus strain has been identified in Wuhan, China. Coronavirus Disease 19 (COVID-19) has caused cases of severe pneumonia in China and cases have been exported to other countries and cities.

Q2

[Updated] How does COVID-19 spread?

 

Current evidence suggests that transmission of COVID-19 occurs primarily through the respiratory droplets of infected people, which are expelled when an infected person coughs, sneezes, talks or sings. These respiratory droplets can reach the eyes, nose or mouth of a susceptible person directly or indirectly (via contaminated surfaces), resulting in infection.

Airborne transmission of the virus can occur in health care settings where aerosol generatiing procedures are performed. The role and extent of airborne transmission outside of health care settings is under further study. MOH will continue to monitor the evidence as it emerges.
 
To reduce the risk of spread, members of public are advised to wear a mask when leaving home, observe good hand hygiene and safe distancing, and avoid crowded spaces if possible.

Q3

What are the symptoms of COVID-19?

 

The symptoms of COVID-19 infection are similar to that of regular pneumonia. Typical symptoms include fever, cough and shortness of breath.

Q4

What is the treatment for COVID-19?

 

Supportive treatment is provided based on the patient’s clinical condition. No proven specific treatment or anti-viral drug for COVID-19 is currently available.

Q5

Is the disease deadly? How is this compared to SARS?

 

The situation is evolving and many characteristics of the virus and how it may affect people are still unclear. However, current information suggests COVID-19 can cause severe disease and death in 2% to 3% of people with the infection, especially among the elderly and those people with underlying health problems or compromised immune systems.

Q6Evidence suggests that the COVID-19 may have originated from animals. Do I need to avoid live animals locally, including my pets? 

 No. MOH’s advice is meant primarily for members of the public who are overseas or planning to travel overseas, and may come into contact with live animals, poultry and birds. Currently, there is no evidence of animal-to-human transmission in Singapore. Hence, there is no known risk of people being infected by COVID-19 through their pets or other animals.

Q7Is the virus found in animals locally? 

 NParks has biosurveillance programmes to quickly detect animal diseases, including COVID-2019. So far, we have not detected it in animals in Singapore.

Q8

If I defer my travel, will travel insurance cover my trip cancellation, postponement of flight tickets and hotels? How do I go about seeking refund?

 

You are advised to check with your respective travel insurance providers for information on coverage and compensation.

Q9

How are the frontline workers, e.g., airline staff, healthcare workers, checkpoint staff, protected, to make sure that they do not get sick and spread the diseases?

 

Employees working in the various sectors would have received sector-specific advisories, which include measures and precautionary measures that employees and employers can take. 

Please refer to the sector-specific advisories for more details.

Q10Where do I get the latest information on the disease situation?
 Health advisories and latest information on the local disease situation is available on the Singapore Ministry of Health website at www.moh.gov.sg. For the latest global disease situation, you may wish to refer to information on the World Health Organization website at www.who.int.


B. Masks and Personal Protective Equipment (PPE)


Q1Why and when must I wear a mask?

 

It is mandatory for all persons to wear a mask when leaving their homes. 

The general public is advised to stay home and avoid going out. It is difficult for those who need to go out for work or to purchase necessities, to avoid contact completely, including with infected persons who have very mild symptoms or may not show any symptoms. The wearing of masks is therefore an important precaution we can all take. 

Everyone must wear a mask when outside of their homes. This applies on public transport, taxis, private hire cars, walking to or at markets, and also for permitted enterprise workers at all workplace premises, whether they are frontline staff (such as food handlers, cashiers and bus drivers) or performing back office functions (such as data entry personnel and payroll executives). Individuals may remove their mask while engaging in strenuous exercise outdoors (e.g. running/ jogging), but they must put it back on after completing exercise. 

Q2What types of masks should we wear?

 

For the general public, a mask that closely and completely covers the nose and mouth (i.e. without leaving a gap between the mask and the face) must be worn when persons go out of their homes.

Persons who have respiratory symptoms (such as cough, runny nose), and certain groups who are more vulnerable to or at risk of COVID-19 infection should wear surgical masks or reusable masks with better filtration capabilities. These include:
1. Seniors aged 60 years old and above
2. Persons with other concurrent medical conditions (such as diabetes, heart conditions)
3. Persons interacting with (such as providing care to) someone who has respiratory symptoms
 
Masks with better filtration capabilities are those indicated to have at least 95% bacterial filtration efficiency*. The recent reusable masks that the government had distributed (from May to JUne 2020) to all Singaporeans carry this specification.

The following specific groups of persons may use a face shield, in place of masks:

a)     Children 12 years and below, who may have difficulty wearing and keeping face masks on for a prolonged period of time;

b)     Persons who have health conditions that may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time; and

c)     Persons who are speaking to a group in a classroom or lecture-style setting, where they largely remain at the spot from which they are speaking, and are able to maintain a safe distance away from any other persons.

A face shield must be worn properly so that it covers the entire face, from the forehead to below the chin, wrapping around the sides of the face.

Plastic spit guards predominantly cover the mouth and are not considered as face shields or masks.

We should conserve surgical masks for those who need them the most, i.e. our healthcare workers, given the current global shortage of surgical masks.

* Bacterial filtration efficiency is a measure of the degree of barrier protection provided by a material or fabric. This is often indicated on the packaging or product description of masks being sold.

Q3Why are only specific groups allowed to wear face shields instead of masks? A face shield is more comfortable, and allows me to breathe more easily. Can I use a face shield instead of a mask? 
 While a face shield provides a barrier over the wearer’s face, its design typically leaves a gap between the face shield and the wearer’s face. Masks that closely and completely cover the nose and mouth do not have such gaps. 

COVID-19 is spread predominantly through droplets. With the re-opening of our economy and society, more activities and close contact amongst people, including on public transport, are expected. Masks will therefore be a default when persons need to leave their homes.

Q4  In which settings will face shields be allowed in place of masks?
 In settings where persons who are speaking to a group in a classroom or lecture-style setting, face shields may be used in place of masks. Such persons should largely remain at the spot from which they are speaking and maintain a safe distance away from any other persons.

Q5Must I wear a mask throughout the day at work, for example, if I am at a work cubicle?
 Everyone should wear a mask when they are outside their homes. This includes while they are at the workplace.

However, if an individual is alone in his or her own office with the door closed, and no other person enters the room, the individual may remove his or her mask in the room. If the room door is opened or if there is any contact with people, a mask must be used.

Q6Do motorcyclists need to wear masks?
  Motorcyclists are not required to wear a mask while riding. Masks should be worn when not riding, as is the case for everyone else when they go outside their homes.

Q7Must I wear a mask even while exercising?
 Everyone must wear a mask when outside of their homes. Individuals may remove their mask while engaging in strenuous exercise outdoors (e.g. running/jogging), but they must put it back on after completing their exercise.

Q8What will happen if I do not wear a mask?
 

First-time offenders will be issued composition offers of $300, and repeat offenders will face higher fines or prosecution in court for egregious cases. 

Q9I can’t find a suitable mask for my child. What should I do?
 

You can make adjustments to the reusable masks distributed by the Government to fit your child, or make your own mask out of fabric or other similar materials, with the purpose of covering your child’s nose and mouth to reduce transmission of droplets.

Children 12 years and below may also use face shields in place of masks if they have difficulty wearing and keeping face masks on for a prolonged period of time. 

Q10Must my infant also wear a mask?
 

Mask-wearing is not recommended for young children below the age of two for child safety reasons.

Medical experts have also advised that some groups may have difficulties, including children with special needs and young children aged two and above, and we will exercise flexibility in enforcement for these groups.

Q11I tend to have shortness of breath and wearing a mask will make the problem worse. Can I be exempted?
 

If you have underlying conditions, you may be more vulnerable to serious COVID-19 infection. You should stay at home as much as possible, and avoid going out unless necessary.

To protect yourself and others, you are recommended to wear a mask when leaving the house.

Face shields could be used in situations where individuals have health conditions which may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time. Safe distancing measures such as maintaining at least one metre distance from all persons must be observed.

Q12 My child is four years old, and he keeps removing his mask. I keep telling him to put it on, but he cries and complains that it is hot and he cannot breathe. What should I do? 
 

To protect your child and others, it is recommended that he wears a mask when leaving the house. If there is difficulty wearing and keeping face masks on for a prolonged period of time, children 12 years and below may use face shields in place of masks.

Medical experts have advised that some groups may have difficulties wearing a mask, including children with special needs and young children aged two and above, and we will exercise flexibility in enforcement for these groups.

Q13 Can I remove my mask to eat, drink, or take medication? 
 Yes, you may do so, but must immediately put your mask back on after eating, drinking or taking medication. If eating outside your home, please ensure that safe distancing measures are strictly complied (e.g. maintain physical separation with others while eating) with.

Q14
Can I remove my mask to smoke outside? 
 

In view of the COVID-19 (Temporary Measures) (Control Order) Regulations 2020, all Designated Smoking Areas (DSAs) within the Orchard Road No Smoking Zone (ORNSZ) as well as smoking corners located beyond the ORNSZ have been closed. Everyone must wear a mask when outside of their homes. If you are out doing essential tasks, and smoke in a non-smoking prohibited area, you must immediately put your mask back on after smoking, just like what you must do after eating, drinking or cleaning your face. Please strictly comply with the safe distancing measures while smoking.

Q15Do I have to keep my mask on at the gym and at fitness studios? How about at beaches and playgrounds?  
 

Masks are required to be worn when outside one’s own home. This includes all these venues. Masks should only be removed when engaging in strenuous activity, and then promptly put back on after.

Q16Do I have to keep my mask on when dining-in at F&B outlets? 
 

Masks are required to be worn in F&B outlets. Diners should only take them off when eating or drinking. 

Q17Do I have to wear a mask when visiting other peoples’ homes?  
 

Masks are required to be worn when outside one’s own home. Household visitors are strongly encouraged to observe safe management principles when visiting other peoples’ homes. This includes wearing a mask, keeping a safe distance of at least one metre from others, minimising physical contact and washing our hands regularly. Do not visit if you are unwell.


C. Safe Distancing Measures during Phase Two

Section I: Home / Family / Friends
 Q1I have a weekly get-together (e.g. high tea, mahjong, movie screening) with my close group of friends. Can we start that in Phase Two? 
 

Social gatherings of up to any five persons can resume, in premises that are open to the public. The five persons do not need to be from the same household. If gathering at home, households may receive up to five visitors at any one time. These five visitors do not need to be from the same household either.

Nevertheless, individuals are advised to keep their daily number of contacts small and preferably limited to a regular circle of close contacts.

 As seniors are especially vulnerable, they should continue to exercise extra caution and stay at home as much as possible. 

Q2
My household consists of more than 5 people. Can we all go out together, since we are from the same household?
 

You may choose to go out together. However, we request that you observe the prevailing group size limits which have been put in place for public settings and venues to minimise interactions and the risk of transmission.

Q3 Since my household of more than 5 people can all go out together, can we all sit together at the same table in a restaurant? 
 

No. In line with the prevailing group size limits, all diners (even from the same household) should be in groups of no more than 5, with at least one metre separation between groups.

Q4My parents usually come over to help me with caring for my children on weekdays. Can they do so in Phase Two? 
 

Yes they can, and they will be part of the cap of five visitors to a household at any one time. Nevertheless, seniors are still advised to stay at home as much as possible.

Families who are relying on the grandparents for childcare on a daily basis are advised to take the necessary safe distancing precautions to protect the grandparents. Observe personal hygiene and try to reduce interaction time as far as possible when visiting their home. Do not visit if you are unwell. 

Q5If the family has not received an exemption and intends to use the visitation policy for childcare purposes, do the parent(s) who drop off their child count as one of the five visitors? 
 

The parent picking up and dropping off his/her child/children is not counted as a visitor, as long as the parent does not enter the house.

Q6
I am divorced and my children take turns to live with me and my ex-spouse. Can this arrangement continue? 
 

This was allowed in Phase One and will continue to be allowed in Phase Two.

Q7I am separated/divorced and my spouse/ex-spouse has care and control of my child(ren). I see my child(ren) as per access arrangements. Can these access arrangements continue?

Yes, these access arrangements can continue as per normal in Phase Two.

Q8 I am experiencing high levels of stress during this period. Where can I seek help or respite? 
 

Those with general anxiety or stress may call the National CARE Hotline (Tel: 62026868) for support.

Those experiencing marital or parenting stress may wish to contact CPH Online Counselling at www.cphonlinecounselling.sg.

Live chat: Mon-Fri 9am-9pm

Email: Anytime, counsellor will respond within 3 working days

Q9

Can I allow people offering home-based services into my home? For example:

  • repairman to fix water pipes/electricity/cable/air-conditioning issues
  • part-time cleaner / gardener / tuition teacher
  • day-time nanny caring for my child  
 

Yes, these are home-based services that are allowed in Phase Two. They will count as part of the 5 persons cap on visitors at any one time. Service providers are required to wear masks and maintain a one metre distancing.

Q10

Can I go into other peoples’ homes for home-based services, e.g. private dining, hairdressing services, tuition classes?

 

Yes, these are home-based services that are allowed in Phase Two. Like any other homes, these homes offering services may receive up to 5 visitors at any one time. Service providers should wear masks and maintain a one metre distancing. Home-based services that involve customers entering one’s home for a prolonged period such as these must deploy SafeEntry.

Section II: General safe management measures, Community Movement & Enforcement
Q1Can I go out to exercise or engage in sports and recreational activities? 
 

You may do so in public spaces and at facilities that are allowed to open in Phase Two. This includes parks, playgrounds, beaches, lawns and fields, stadia, swimming complexes, sports halls, hardcourts, gyms, fitness studios, bowling centres and function rooms. This applies also to similar facilities in private settings such as condominiums and clubs.

You must adhere to the respective premises’ safe management measures including capacity caps, and safe management measures for the relevant sports.

Please refer to Sports Singapore’s advisory here for more details.

Q2Can I organise an outdoor taichi / yoga session with my friends in the park for more than 5 persons, as long as we keep in groups of 5, with one-metre safe distancing between groups? 
 

The safe distancing measures are put in place to minimise interactions to prevent transmission. In line with the spirit of the intent, gatherings of more than 5 persons should not take place.

Q3What if I go to the supermarket/convenience/F&B shop and there are too many people inside or in the queue for me to practise one-meter safe distancing?
 

Please follow the instructions of the supermarket/shop staff on where and how to queue. Alternatively, you may wish to go to an alternate supermarket/shop if possible, or come back again later at a less busy time.

Q4How did the Government assess which wet markets are to be highlighted as a hotspot? Some of the wet markets near my home can get crowded at times too. Why are further restrictions not imposed on supermarkets too? 
 

The wet markets with further restrictions are those that have continued to be crowded, especially during the weekends, during this period. These further restrictions may also be introduced to other wet markets, as well as supermarkets, if similar crowding is observed there.

The list of markets with these further restrictions can be found at https://www.nea.gov.sg/our-services/hawker-management/announcements.

If your neighbourhood wet market is not on this list, but is crowded during your visit, we advise you to return to do your marketing at another time. Even if you are allowed to enter the wet market, we encourage you to practice safe distancing, e.g. keep 1m apart from other shoppers.

Q5What if someone comes close to me, less than one metre distance, in public spaces? Will I be punished? 
 

Members of public are required to keep a distance of at least one metre from other individuals or groups (of up to five persons) in public places (excluding in vehicles or public transport facilities).

Enforcement officers will assess the facts of each case carefully, including whether there are reasonable explanations for any compliance. We will not hesitate to take action against egregious breaches.

Q6How will the Government check and enforce these measures? What are the penalties for individuals who flout the rules? Who can serve these enforcement penalties? 
 

These measures have been provided with the force of law under the COVID-19 (Temporary Measures) Act, and are enforceable across sectors and against individuals and businesses. This will be enforced strictly, for the protection of everyone.

Enforcement officers will be on the ground, and egregious breaking of these rules will lead to enforcement action under the Infectious Disease Act or the COVID-19 (Temporary Measures) Act. The penalties for breaches are imprisonment for up to a term not exceeding 6 months or a fine not exceeding $10,000 or both, and (for a second offence under COVID-19 (Temporary Measures) Act) up to a term not exceeding 12 months or a fine not exceeding $20,000 or both.

Q7There have been cases where frauds were acting as Safe Distancing Ambassadors. How do I verify if the enforcement officer is indeed appointed by the Government? Will I be expected to make payment for any penalties upfront?
 

Safe-Distancing Ambassadors are deployed by various government agencies to help and guide businesses and individuals to comply with the safe distancing measures. They do not impose fines.

Enforcement Officers will not collect fines on the spot, from individuals and businesses who have contravened these rules. The penalties for breaches will be issued to individuals or businesses in the form of composition letters which will state the relevant follow up actions required.

Q8[Updated] What is allowed for weddings and solemnisations? 
 


In Phase Two, wedding solemnizations at home and at Registry of Marriages (ROM) or Registry of Muslim Marriages (ROMM), and designated areas at the National Museum of Singapore operated by ROM may take place with up to ten persons (excluding the Solemnizer and vendors).

From 4 August, each wedding couple are allowed to hold one wedding reception (including food and drinks), with up to fifty attendees (including the couple, but excluding the Solemnizer and vendors) for the entire duration of the event, in controlled venues where safe management measures can be better implemented and enforced e.g. restaurants, hotels, and public and private function rooms. This is subject to their capacity limit based on safe management principles, and other restrictions imposed by the venue.

All other wedding-related activities, including customary rites and ceremonies, would have to adhere to prevailing limits on social gatherings of up to any five persons, and up to five visitors to a household at any one time.

Q9[Updated] What are the restrictions for funerals and wakes?
 In Phase Two, wakes and funerals may be held at venues that are open to the public or for bookings, including funeral parlours, places of worship and HDB void decks. From 4 August 2020, up to thirty persons  may be present at any one time, excluding religious and supporting workers who must be kept to a minimum, subject to the venue’s capacity limits based on safe management principles.

Q10Is carpooling allowed during Phase Two?
 

You will be able to give your relatives, friends and colleagues a ride.

Privately-arranged Private Hire Car services, limousine services, and paid-car-pool services made through booking platforms will also be able to resume. Important information for contact tracing will be recorded at the point of the booking.

However, paid car-pool services arranged through informal platforms such as chat groups cannot resume because there are no means to record trip and passenger details. 

Q11How long will Phase Two last for? 
 

The Multi-Ministry Taskforce will continue to monitor the situation closely, with the aim of continuing to ease measures in a gradual and calibrated manner, until we reach a new normal in Phase Three. Phase Three is the state in which we expect to remain until an effective vaccine or treatment for COVID-19 is developed.

Over the course of Phase Two, some higher risk activities and settings that remain closed at the start of Phase Two will gradually be allowed to open, when they are able to implement adequate safe management measures. Prevailing limits on gathering sizes may also be relaxed in a gradual manner.

 
Section III: Permitted Services
Q1How do I know if my business is a permitted service under Phase Two?
 

You may refer to the list of permitted services and FAQs on the https://covid.gobusiness.gov.sg website.

You may also call the Enterprise Infoline at 6898-1800 from 8am to 8pm (Monday to Sunday).

Q2What if my employer operates a non-permitted service but insists that I continue working on-site?
 

You may report this to Covid_GoBusiness@mti.gov.sg.

Q3What advice does MOH generally have for permitted enterprise workers who have to move around the island a lot?
 

Reduce mixing with others wherever possible, and proceed directly from point to point without stopping or dawdling. Workers who are operating outside their home are required to wear a mask at all times.

Q4How do I find out the safe management measures which my service provider is required to abide by in Phase Two? 
 

Please refer to the various sectoral advisories on safe management measures for the respective sectors.


D. Safe Management Measures to Enable Safe Resumption of Activities


Q1

What are the Safe Management requirements for my company? 


At the workplace, the Safe Management measures issued by MOM as updated on 1 Jun 2020 will still remain in force moving into Phase Two. These apply to all workplaces including those that are resuming operations in Phase Two. Details on the Safe Management measures can be found at https://www.mom.gov.sg/covid-19/requirements-for-safe-management-measures.

These measures will help provide a safe working environment and minimise risks of further outbreaks of COVID-19. Employers should implement these Safe Management measures in a sustainable manner before resuming operations and be prepared to undertake them for as long as necessary.

If these Safe Management measures are not well implemented, tighter measures that affect our economy and livelihoods may have to be reintroduced. To prevent this, action will be taken against errant employers, including the cessation of operations.

Q2Do I have to apply to resume operations at my company’s workplace premises?
 

The Multi-Ministry Task Force has announced that selected activities and services will be allowed to gradually resume operations from 19 Jun 2020. Companies that fall under the list of activities and services do not need to apply before resuming operations. Please go to https://covid.gobusiness.gov.sg for more details.

Q3Is it possible for my business to resume operations earlier if I have implemented all Safe Management Measures at the workplace?
 

You may resume business operations only if your firm falls under MTI’s list of activities and services that are allowed to resume operations, and your company has implemented all required Safe Management Measures at the workplace.

Q4Are the requirements mandatory, and what enforcement actions will MOM take against businesses that do not implement Safe Management Measures?
 

MOM and sector agencies will take calibrated enforcement actions based on the areas of non-compliance found. For workplaces which severely lack Safe Management Measures, we will direct employers to stop operations at the workplace. Employers will have to take steps to ensure that Safe Management Measures are in place before operations can resume.

Under the COVID-19 (Temporary Measures) Act, failure to comply with Safe Management Measures shall be punishable with a fine not exceeding $10,000 or jail term of up to 6 months or both. Repeated non-compliance shall be punishable with a fine not exceeding $20,000 or jail term of up to 12 months or both.

Q5Where can I find more guidance on implementing Safe Management Measures in the workplace?
 

You may refer to the Requirements for Safe Management Measures at the workplace after the circuit breaker period (www.mom.gov.sg/covid-19/requirements-for-safe-management-measures).

In addition, you may refer to Annex B of the Safe Management Measures requirements, Checklist of Safe Management Measures at the Workplace for Resumption of Business Activities, for an overview of the requirements that must be fulfilled prior to resuming business activities at the workplace.

Unionised companies are also encouraged to engage their unions on such arrangements.

Q6What is SafeEntry? 
 

SafeEntry is a national digital check-in system that logs the NRIC/FINs and mobile numbers of individuals visiting hotspots, workplaces of permitted enterprises, as well as selected public venues to prevent and control the transmission of COVID-19 through activities such as contact tracing and identification of COVID-19 clusters.

Individuals check in/out from SafeEntry at entry/exit points through (1) using the SingPass Mobile app to scan a QR code or choose from a list of nearby locations using the ‘SafeEntry Check-In’ function, (2) having an identification card with a barcode (e.g. NRIC, Passion card, Pioneer Generation card, Merdeka Generation card, driver’s licence, Transitlink concession card, student pass and work permit) scanned by staff, or (3) scanning of a QR code displayed at the venue and submitting one’s personal particulars.

Q7
Where does SafeEntry need to be deployed? 
 

Please visit https://www.safeentry.gov.sg/deployment for the updated list of places where SafeEntry needs to be deployed.

Q8Why is SafeEntry being expanded to more places?   
 

As more activities and services gradually resume in Phase Two, it is important that efforts to prevent and control the transmission of COVID-19 such as contact tracing and identification of COVID-19 clusters can be done quickly to limit the risk of further community transmission.  SafeEntry helps support and quicken these efforts to prevent and control the incidence or transmission of COVID-19 as it provides authorities with a record of individuals who enter and exit places. The records will reduce the time needed to identify potential close contacts of COVID-19 patients and potential COVID-19 clusters. This is important so that we can continue advancing towards fewer restrictions on our movements, and our daily lives. 

Q9SafeEntry is already implemented for my building (e.g. Mall), do tenants within the building have to implement SafeEntry as well? 
 

As part of safe workplace measures, all businesses and services that are in operation must institute SafeEntry for their employees, associates and vendors. Further, places listed on https://www.safeentry.gov.sg/deployment, such as supermarkets and hairdressers have to implement SafeEntry for customers, clients and visitors as well, even if they are within a building e.g. mall.

Q10As a SafeEntry enabled business / venue operator, am I required to use SafeEntry for emergency service providers (e.g. SCDF ambulance staff or firefighters) entering the premises during an emergency?   
 

No. In emergency situations, priority should be placed on addressing the situation. There is already other data available to help in contact tracing efforts when the need arises.

Q11I am required under 10B of the COVID-19 (Temporary Measures) (Control Order) Regulations 2020 to “as far as is reasonably practicable, obtain and keep the contact particulars of every individual” before allowing him or her to enter my premises, so as to facilitate contact tracing measures. Can I fulfil this by deploying SafeEntry?
 

Yes. The deployment of SafeEntry will facilitate the Government’s contact tracing measures, and will fulfil the above requirement under Regulation 10B.

Q12
Why do we need to use SafeEntry instead of existing vendor management systems? 
 

The use of SafeEntry is mandatory because a common system used by all establishments would allow data to be made available to MOH quickly, so as to facilitate efforts to prevent and control the transmission of COVID-19 through activities such as contact tracing and identification of COVID-19 clusters. SafeEntry allows information of visitors and employees who may have come into contact with COVID-19 cases to be sent to the authorities automatically. Contact data collected by SafeEntry is only used by authorised personnel, and stringent measures are in place to safeguard the data in accordance with the Government’s data security standards.

Q13I am already using an existing visitor management system. Is it possible to integrate this with SafeEntry?
 

We are not able to support integrations of other systems with SafeEntry at the moment.

Q14Do businesses and venues have to enforce both check in and check out? 
 

Only check-in for SafeEntry needs to be enforced. This applies to workplaces too.

Businesses and venues should facilitate check-out on a best-effort principle. This includes prominently displaying QR codes at exit points and reminding staff and visitors to check out wherever possible.

Q15Can visitors check in using one mode and exit using another mode (e.g. QR and NRIC)? 
 

Yes, they can.

Q16What happens if SafeEntry breaks down? Is there flexibility in the enforcement of SafeEntry?  
 

Businesses should tap on the alternate mode of SafeEntry in the unlikely event that their preferred mode breaks down, i.e. use SafeEntry with QR as a back-up if SafeEntry with NRIC is the preferred mode, and vice versa. Businesses may do so by setting up the alternate mode at www.SafeEntry.gov.sg. We do not recommend hard copy form filling as a back-up.

The common use of SafeEntry by all establishments would allow data to be automatically sent to MOH. Hard copy recording of particulars would present a gap in this automated process and affect the contact tracing process.

Q17Deployment of SafeEntry can result in significant congestion during certain periods. Can businesses and venues temporarily stand down SafeEntry during these periods?

It is important to capture information for SafeEntry, especially during high footfall periods. Businesses and venues should develop plans so that they are able to implement SafeEntry at all times. Businesses should have a system to manage potential crowds, for instance, putting up more QR codes so that people can pre-fill their information before reaching the entrance.

Q18
With the implementation of SafeEntry, are the health and other relevant declarations still required?

Yes, they are still required to ensure the safety of individuals within venues. Declarations by individuals via SafeEntry with QR can be used to fulfil the requirements for the various declarations. Premises that use SafeEntry with NRIC must display prominent signs informing all visitors and employees that they are making the relevant declarations by checking in via SafeEntry.

Q19
If I don’t have an NRIC or smartphone, will I be denied entry? What is the alternative should both options be unavailable to a member of public?
 

Individuals visiting venues are required to provide the necessary information via SafeEntry. Individuals may be denied entry if they do not provide the necessary information.

We do not recommend hard copy form filling as a back-up. The common use of SafeEntry by all establishments would allow data to be automatically sent to MOH. Hard copy recording of particulars would present a gap in this automated process and affect the contact tracing process.

To cater to visitors who do not have a suitable mobile phone to scan QR codes, or do not have their identification cards with them, venue operators should assist the individual to check in through the manual entry function in SafeEntry with NRIC or the webform in SafeEntry with QR using any available device.

Q20Are there data safeguards in place when using SafeEntry? 
 

The data collected via SafeEntry is encrypted and stored in the Government server, which will only be accessed by the authorities when needed for the purpose of preventing or controlling the transmission of COVID-19. The Government is the custodian of the data submitted by individuals, and there will be stringent measures in place to safeguard the personal data. Only authorised public officers will have access to the data. Under the Public Sector Governance Act, public officers who recklessly or intentionally disclose the data without authorisation, misuse the data for a gain, or re-identify anonymised data may be found guilty of an offence and may be subject to a fine of up to $5,000 or imprisonment of up to 2 years, or both.

The data will be purged when it is no longer needed for such purposes.

Q21How will the Government check and ensure that businesses are using SafeEntry? What are the penalties for individuals who flout the rules? 

Businesses are required to use SafeEntry to collect entry information of workers and visitors on their premises for as long as it is required by law during the period of COVID-19.

Businesses that do not comply with the requirement to use SafeEntry will be subject to the relevant penalties, including those stipulated under the COVID-19 (Temporary Measures) Act.

Q22Where can I find more information about SafeEntry?
 

More technical details on SafeEntry can be found at https://www.safeentry.gov.sg

Q23What is TraceTogether? How does it work?
 

TraceTogether is a mobile application that is designed to supplement current contact tracing efforts. It works by exchanging short-distance Bluetooth signals between phones to detect other participating TraceTogether users in close proximity.

Records of such encounters are stored locally on each user’s phone. If a user is interviewed by MOH as part of the contact tracing efforts, he/she can consent to send his/her TraceTogether data to MOH.

The TraceTogether app is available for download on App Store and Google Play Store. For more details, visit tracetogether.gov.sg


E. COVID-19 Infection Symptoms, Screening and Seeking Medical Attention


 

Q1

How long is the incubation period? If somebody travels to cities with confirmed cases, how many days of no-symptoms after the travel, will he/she then be considered clean and disease-free?

 

Data from cases in China suggests that the incubation period is around 14 days.

Therefore, travellers are advised to monitor their health closely for at least 2 weeks upon return to Singapore. You are advised to seek medical attention promptly if you feel unwell, and to also inform your doctor of your travel history.

Q2

I would like to seek medical attention as I have a cough and runny nose and have recently travelled to the countries with confirmed cases of COVID-19. Should I go to the GP or do I have to go to A&E?

 

If you have recently travelled overseas, and are feeling unwell with a fever, or respiratory symptoms (such as cough, runny nose), please seek medical attention promptly. You can go to any of the Public Health Preparedness Clinics (PHPCs), as well as polyclinics. You may look for a PHPC near you at www.phpc.gov.sg. All cases fulfilling the suspect case definition seen at various healthcare settings will be reported to MOH immediately and referred to hospitals for further assessment and treatment.

Q3How do I get tested for COVID-19?  Will I have to pay for it? 

 You will be tested for COVID-19 only if your doctor assesses that there is clinical need to do so, based on your health condition and travel/contact history. If it is deemed that there is the need for you to be tested, your doctor will be able to test you or refer you to a hospital for the test, and you will not be required to pay for the test. Please note that a negative test is possible during the virus incubation period, and does not exclude the possibility that infection is present.

 Q4

Can I send my employees/ students to the doctor to get tested at the end of the 14-day period so that they can be cleared to come back to work/return to school? 

 It is not useful to send persons who do not have symptoms to the doctor/ hospital for testing. Such individuals will not be offered diagnostic testing, and will be asked to return home.

Q5Are discharged COVID-19 patients infectious?

 No. COVID-19 patients in Singapore are discharged only when fully recovered and no longer transmitting the virus.

Prior to discharge, two swab tests at least 24 hours apart are done, using sputum samples, nasal or throat swabs. Doctors may also conduct tests with fecal or urine samples. Tests on consecutive days have to be negative before patients can be discharged. Patients are also given a date for follow-up at the hospital.
 Q6What are the Regional Screening Centre? 
 The Regional Screening Centres (RSCs) are set up by the Health Promotion Board (HPB) to conduct testing for COVID-19. These centres are integral to the implementation of our national testing strategy, and play a critical role in keeping Singapore COVID-19 safe. Where possible, these RSCs will be located in places that are easily accessible to support the screening needs in the community. For example, RSCs have been set up at the Old Police Academy, The Float @ Marina Bay, the Bukit Gombak sport hall and Bishan sport hall. The RSCs are set up with proper infection control measures, and strict safe distancing requirements will be observed to protect individuals and the community.
 Q7Who can be tested at the Regional Screening Centres? 
 The Regional Screening Centres support diagnostic testing in the community and active surveillance testing for targeted groups including frontline workers supporting COVID-19 operations and workers in the construction, marine and process sectors. The RSCs do not accept walk-in requests for screening. Individuals who are unwell or have medical concerns should consult their primary care doctors, and will be tested if necessary.   
 Q8Is the drive-through facility at One Farrer Hotel a Regional Screening Centre? Can I go there for testing?
 The One Farrer Hotel drive-through testing facility is a swabbing site set up in partnership with private partners to support our national screening efforts. Similar to RSCs set up by HPB, this facility does not accept walk-in requests for screening.

F. Confirmed Cases and Contact Tracing


Q1Can MOH provide more information about the whereabouts of the confirmed cases? What if I suspect that I have been at the same place as the confirmed cases? What should I do?

Contact tracing will be conducted to identify close contacts of the confirmed cases. 

If you are deemed to be a close contact of a confirmed case, you will be contacted by MOH officials and advised on the measures that you should take. Close contacts are defined as: (i) anyone who had provided care for or has had close physical contact with the patient; (ii) anyone who had stayed at the same place as a confirmed case. The health status of all close contacts will be monitored closely for 14 days from their last exposure to the patient. Those who develop symptoms will be brought to the hospital via a dedicated ambulance for further assessment.

Transient contacts can be described as anyone who had interacted with the confirmed case for short periods of time, such as passing by each other in the corridor or being on the same public transport or in the same public spaces. The risk of infection from transient contact is assessed to be low. 

Q2My friend sent me a message to avoid a certain location as there has been a suspected case reported. Should I be concerned?

 There is no need to avoid places where suspected or confirmed cases of COVID-19 have been. The risk of infection from transient contact, such as in public places, is low. There is also currently no evidence of widespread sustained community transmission. Members of public are advised to adopt good personal hygiene practices, such as washing your hands frequently with soap.

NEA has been liaising closely with, and providing support to, residents and owners of premises, to ensure that the cleaning and disinfection of areas is done in accordance with NEA’s guidelines. For places exposed to confirmed cases, NEA has also been giving advice and supervising the cleaning and disinfection works. In addition, NEA has issued sanitation and hygiene advisories to premises and facilities with high public access like hotels, commercial buildings and F&B outlets, including hawker centres.

Please click here for guidelines on environmental cleaning and disinfection of COVID-19 in non-healthcare premises and in residences.

Q3I stay near a Government Quarantine Facility. Should I be concerned? 

 Persons served with Quarantine Orders (QO) are required to stay in their designated location at all times within the allocated quarantine period. They will not be allowed to use common facilities within the Government Quarantine Facility (GQF). There will also be no visitors to the QO persons, and food/ necessary supplies will be delivered to them.

There are also security measures in place to ensure compliance to GQF guidelines. Thus, persons served with QO will not able to mingle with the larger population. All staff working at the GQF are also provided with personal protective equipment (PPE). GQFs also undergo rigorous cleansing and hygiene regimes in accordance with MOH and NEA guidelines.

Q4What is a Community Isolation Facility (CIF)? How is this different from the Government Quarantine Facility?

The Community Isolation Facility is modelled after the existing Government Quarantine Facilities, and is managed with a high level of infection control. Patients who are clinically fit for discharge but are still COVID-19 positive will be isolated and safely cared for in this facility until they are tested negative for COVID-19. 

Q5Can organisations collect, use and disclose personal data (including NRIC/FIN/passport numbers) of visitors to premises for the purposes of contact tracing and other response measures in the event of a COVID-19 case?

 Organisations may collect personal data of visitors to premises for purposes of contact tracing and other response measures in the event of an emergency, such as during the outbreak of the COVID-19.

In the event of a COVID-19 case, data can be collected, used and disclosed without consent to carry out contact tracing and other response measures, pursuant to sections 1(b) of the Second, Third and Fourth Schedules to the Personal Data Protection Act (PDPA), as this is necessary to respond to an emergency that threatens the life, health or safety of other individuals.

As organisations may require NRIC/FIN/passport numbers to accurately identify individuals in the event of a COVID-19 case, organisations may collect visitors’ NRIC, FIN or passport numbers where it is necessary for this purpose.

Organisations that collect such personal data must comply with the Data Protection Provisions of the PDPA, such as making reasonable security arrangements to protect the personal data in their possession from unauthorised access or disclosure (e.g. Ensure visitor logbooks are kept secured and not visible to other visitors), and ensuring that the personal data is not used for other purposes without consent or authorisation under the law. Organisations should also expunge the data when it is no longer needed for contact tracing-related purposes.

Please click here for more FAQs on PDPA.

Q6I have received a call from MOH saying that they are contacting me for contact tracing purposes. How do I verify if that is true?

To verify the authenticity of a contact tracing call, you may wish to:

1. Take down the number which the caller is calling from

2. Call MOH’s general hotline at 6325 9220 and provide them the caller’s number

3. If the call is authentic, the contact tracing team will call you back within 30mins to 1 hour.

Please note that MOH will not ask for your financial details when conducting tracing or divulge any details of confirmed cases. We will also not ask you to collect documents from us, unless you have existing business with MOH.


G. Leave of Absence (LOA), Stay-Home Notice (SHN) and Quarantine Order (QO)

Q1

What is the difference between being issued a Quarantine Order (QO), being under a Leave of Absence (LOA) and being under a Stay-Home Notice (SHN)? 

 

A QO is a legal order issued to individuals under the Infectious Diseases Act and thus has legal force with severe penalties for non-compliance. A QO is issued to quarantine or isolate an individual who is, or is suspected to be, a carrier of an infectious disease or a contact of a person confirmed to have an infectious disease. This is with the aim of limiting the spread of the virus in the community. Quarantine usually occurs in the home but can also be served in dedicated Government Quarantine Facilities (GQFs) or hospitals, should the individual not have suitable accommodation in Singapore.

A Leave of Absence (LOA) is a precautionary measure. We urge those who are on LOA to be socially responsible and comply with the LOA, to prevent possible transmission of infections. Persons on LOA should remain in their residences as much as possible, minimise having visitors and maintain good records of persons with whom they come into close contact. Persons on LOA may leave their residences for daily necessities or to attend important matters, but they must minimise time spent in public spaces and contact with others.

A Stay-Home Notice (SHN) is stricter than the LOA regime. Those placed on SHN will have to remain in their place of residence at all times, and should not invite visitors to their residence.

Q2

I am employed. Does being under a Quarantine Order (QO) utilise my quota for medical leave or hospitalisation leave?

 

Employees who are served a Quarantine Order (QO) will be deemed to be on paid sick leave. The period of absence from work would be treated as paid hospitalisation leave, as part of the employees’ hospitalisation leave eligibility under their employment contracts or agreements.  

Please refer to this advisory by the Ministry of Manpower (MOM).  

Q3

What must I do when I am being quarantined? How will it affect my household members?

 

Those under quarantine are not supposed to come into contact with others in order to avoid the possibility of the spread of virus through person-to-person contact. Hence, those under quarantine will need to be isolated from and cannot physically interact with others living in the same premises.  A home quarantine package with basic necessities will be provided to individuals who have been quarantined.  

You should also monitor your temperature and report your health status at least 3 times a day, and inform your Quarantine Order (QO) Agent if you feel unwell or need any assistance.  

Should your household members display symptoms associated with the virus, they will need to be taken to a hospital and treated as suspect cases.

Q4

How will those who are under quarantine orders at home be monitored?

 

Individuals under quarantine will be monitored by video calls at least three times a day.

Spot checks will be carried out to ensure that they strictly adhere to the conditions under the Isolation / Quarantine Order (QO) during the period specified. If they are found to be non-compliant, the Director of Medical Services may require them to wear an electronic tag or order that they be detained and isolated in a hospital or in any other suitable place. It is an offence if they do not comply with the conditions listed in accordance with the QO.

Q5

If I need to go out to attend to urgent matters, what should I do?  What will happen if I break quarantine?

 

Persons under quarantine must not leave their designated location for any reason. Should they require assistance for daily needs beyond what is provided for under the home quarantine package, they should arrange with their relatives / friends to purchase groceries and assist in their daily needs whenever necessary. If they urgently need to leave their place of isolation / their home for matters needing personal attention which cannot be postponed, they must first seek the permission of the Quarantine Order (QO) Agent.

Spot checks will be carried out to ensure that they strictly adhere to the conditions under the Isolation / Quarantine Order during the period specified. If they are found to be non-compliant, the Director of Medical Services may require them to wear an electronic tag or order that they be detained and isolated in a hospital or in any other suitable place. It is an offence if they do not comply with the conditions listed in accordance with the QO.

Q6

I have been in recent contact with someone who has been issued a Quarantine Order (QO). What should I do?

 

Persons issued with a Quarantine Order are individuals assessed to have had close contact with a confirmed case, and they are generally well and have no symptoms.

We would advise you to monitor your health closely. If you have fever, cough or runny nose, wear a mask and seek medical attention promptly. Call the clinic ahead of your visit and inform the doctor of your symptoms as well as your travel history, if any.

Q7

I heard that people who are served a Quarantine Order (QO) will receive $100 a day under the Quarantine Order Allowance (QOA). Is that true?

 

The Quarantine Order Allowance (QOA) is set up to mitigate financial impact for those who have been served Quarantine Orders (QO). When they have completed their QO, claims of $100 per day can be made by self-employed Singapore Citizens or Permanent Residents, and by Singapore-registered companies whose employees under QO are Singaporean Citizens, Permanent Residents or Workpass Holders.

This allowance will not apply if the affected S Pass or Work Permit holders began their QO on or after 1 April 2020, regardless of when the QO ends. This is in view of the levy rebate and waiver of March 2020’s levies (payable in April 2020).
 
Please refer to this factsheet for more information. You can also approach your QO agent for further queries.  

Q8

I am an employer.  How do I know if my employees have been issued a Quarantine Order (QO)?  How do I apply for the Quarantine Order Allowance (QOA)? 

 

A Quarantine Order (QO) agent will get in touch with your employee if he/she has been issued a QO.  Your employee should notify you that he/she has been issued a QO. 

You can only apply for the Quarantine Order Allowance (QOA) after your employee has completed the quarantine. The person under quarantine will receive the QOA form at the end of the quarantine and pass it to the employer.  This is to ensure that he/she has fully compiled with the QO, under the Infectious Disease Act. The employer can then submit the form to MOH for processing.  

Please refer to this factsheet for more information. 

Q9

If I am unemployed, but under a Quarantine Order (QO), who can I go to for social and financial assistance?

 

If you are unemployed, but under a Quarantine Order (QO), and need social or financial assistance, please contact your QO agent for further assistance.

Q10

What must I do when I am on a Leave of Absence (LOA)? How will this affect my household members?

 

If you are placed on a Leave of Absence (LOA), you should remain in your place of residence, and monitor your health closely. You should seek medical attention promptly if you feel unwell, and also inform your doctor of your travel history, if any. You are advised to minimise visitors to your residence, and maintain a record of people you come into contact with. You should also avoid crowded places and minimise contact with others.

Please refer to the Health Advisory for Persons Placed on Leave of Absence (LOA) for more details.

It is not necessary for household members to be segregated from the person placed on LOA, and you can continue to share the same room/apartment. But household members are encouraged to reduce interaction and minimise contact with persons placed on LOA.

Please refer to the Advisory for Individuals Sharing Residential Spaces with Persons on Leave of Absence (LOA)

Q11Is a doctor’s letter required for employers/ self-employed persons to apply for financial support under the Leave of Absence Support Programme (LOASP) from MOM?

 

No, a doctor’s letter is not necessary to apply for Leave of Absence Support Programme (LOASP).

Eligible employers and self-employed persons who wish to apply for support under LOASP should submit their application with the required documents at www.mom.gov.sg/loasp.



H. [Updated 20 Jul] Border Measures and Changes to Stay-Home Notice Requirements



Section I. General
Q1Where do I get the latest information on the disease situation?
 

For the latest information on the local disease situation and health advisories, please visit the Singapore Ministry of Health website at www.moh.gov.sg.

For the latest information on the global disease situation, you may wish to refer to information on the World Health Organization website at www.who.int.

Q2[Updated 20 Jul] What are the latest measures for inbound travellers?
 Please click here for the latest measures for inbound travellers.

Q3What are other precautionary measures taken at the checkpoints?
 Travellers entering Singapore and exhibiting fever and/or other symptoms of respiratory illness are required to undergo a COVID-19 swab test at the checkpoint. Travellers who meet the clinical suspect case definition will be conveyed directly to the hospital. 

The additional testing capability deployed upfront at checkpoints further increases our likelihood of detecting imported cases at the point of entry.

Q4What if travellers refuse to undergo testing?
 Singapore Permanent Residents and long-term pass holders who refuse testing may have their immigration facilities and work pass privileges revoked or the validity shortened. All travellers, including Singapore Citizens, who do not comply with the testing or who cannot be contacted subsequently may face penalties and can be prosecuted under the Infectious Diseases Act.

Q5When and how will travellers be issued the Stay-Home Notice?
 All travellers who are required to serve the Stay-Home Notice will be issued an official hard-copy notice upon arrival at Singapore’s checkpoints

Q6How often will the Government review the SHN requirements for travellers from the different countries/regions?
 

The Government is monitoring the global situation closely and will update border measures, taking into account our understanding of the virus, as well as the developments in other countries/regions. As Singapore’s border measures will evolve as the global situation changes, please check the Ministry of Health website (https://www.moh.gov.sg/covid-19) for the latest updates.

Q7
Previously, all returnees were required to serve their SHN in a dedicated SHN facility. Why are we now changing this requirement?
 

We are updating our border measures, taking into account our understanding of the virus, as well as developments in other countries/regions. Compliance with SHN conditions will continue to be monitored strictly, and strict enforcement action will be taken against those who breach the requirements of the SHN.

Q8Why are we requiring persons under Stay-Home Notice to undergo a test before the end of their SHN now?
 

This is an additional precautionary measure to detect the virus. We will monitor the results of these tests and may make adjustments to the testing requirements over time.

Section II: Traveller-Specific Queries
Q1
How do I apply to enter Singapore? Do I need to apply to enter if I am a Singapore Citizen or Permanent Resident?
 

Singapore Citizens and Permanent Residents do not require prior approval to enter Singapore.

Long Term Pass holders (including those who have been granted In-Principle Approval for a Long Term Pass) must obtain permission for entry from the relevant agency before commencing their journey.

Short-term visitors, except those coming in under the Green / Fast Lane arrangements, or with special prior approval, are not allowed entry into Singapore at the moment.

For more details, visit https://www.ica.gov.sg/covid-19

Q2When and how can I make payment for my COVID-19 test and dedicated SHN facility?
 Singapore Citizens and Permanent Residents who are required to make payment for the COVID-19 test will be informed separately by the ICA of the payment link. 

For Long Term Pass holders and non-residents, the relevant Singapore authorities approving your entry will send you the payment link, where applicable. 

Q3

I am a Singapore Citizen / Permanent Resident who left Singapore before 27 March 2020. I booked my flight back to Singapore before the announcement on 15 June 2020. Will I be required to pay for my COVID-19 test before the end of my SHN?

You will not need to pay for the COVID-19 test before the end of your SHN if you last left Singapore before 27 March 2020 and enter Singapore by 31 August 2020. This is a grace period for those who did not travel against the prevailing travel advisory then, and who may be returning in the near future.

If you are returning after 31 August 2020 and had booked your flight before the announcement on 15 June 2020, you may submit the invoice of your flight booking to ICA at ICA_nCOV_Request@ica.gov.sg to process a waiver of payment for your COVID-19 test..

Q4 I am a Singapore Citizen / Permanent Resident who left Singapore on or after 27 March 2020 and am planning to return. Will I be eligible for Government subsidies and MediShield Life / Integrated Shield Plan coverage should I require COVID-19 treatment after returning to Singapore? Will the government bear the costs of my stay at the dedicated SHN facility if required?

 Singaporeans are advised to defer all travel abroad, except for essential business and official travel under Green / Fast Lane arrangements. All returnees who disregard prevailing travel advisories and leave Singapore from 27 Mar 2020 are required to bear the full cost of their COVID-19 treatment, COVID-19 test before the end of their SHN, and their stay at dedicated SHN facilities. 
 
 Q5 [New] I am a Long Term Pass holder / non-resident. I had received my entry approval and/or booked my flight to Singapore before the announcement on 17 July 2020, and the dedicated SHN facility stay was not a requirement then. Will I be required to pay for my stay at the dedicated SHN facility?
 Yes, you are required to pay for your stay at the dedicated SHN facility. All travellers are required to comply with the prevailing border measures at the point of entry.
Section III: Transport Arrangements
 Q1What are the types of Transport I can take?
 You should use your own private vehicle or pre-booked taxi. If you use a taxi, you should only book one from the list of contact numbers provided. Please identify yourself as a person subject to a Stay-Home Notice when making the booking and when boarding the vehicle. When travelling in the taxi, you should sit alone in the back seat, with windows down and the air-conditioning turned off. Other forms of public transport (e.g. street-hailed/ bus / train) and private hire services (e.g. Grab) should be avoided.


Service Provider

Contact Number*

1

ComfortDelgro Taxi (Comfort & CityCab taxis)

6333 1133

2

TransCab

6213 0997

3

SMRT

6477 5971

4

Prime

6776 7553

5

Premier

6681 9462

6

HDT

8507 9691

*Operating hours: 8am - 6pm
 
 Q2Can I share the same taxi with someone else?
 You can share the same taxi only with persons who are also serving SHN and staying together with you in the same room / house. This shall also be subjected to the permitted passenger capacity in the back seat of the taxi.
 
 Q3Can a family member drive me?
 You should use your own private vehicle when travelling.

 Q4Can designated transport or transport allowance be provided to persons under SHN to travel to the test site?

 No designated transport or transport allowance is currently available.

 Section IV: Medical Arrangements
 Q1What if I require medical attention?
 For emergency / life-threatening cases (such as cardiac arrest, active seizures, breathlessness, major traumas and stroke), please call 995 directly for assistance.


For all other non-emergency medical needs (such as cough, fever, runny nose, or follow-up visits for chronic conditions, refilling of prescriptions, etc.):

  1. If you are staying in a designated SHN facility, you may contact the hotel front desk or equivalent for assistance;
  2. For Singapore citizens, permanent residents, Long-Term Visit Pass holders and short-term visitors, you may call the SHN helpline at 6812 5555;
  3. For students, you may seek assistance from your educational institution; and
  4. For foreign employees (including foreign domestic workers) issued with a work pass, you may contact your employer or your Singapore employment agency. However, if you have acute respiratory infection (e.g. symptoms of cough, sore throat, runny nose, loss of smell), please send your name, FIN and SHN residential address (i.e. Block, Floor, Unit No. and Postal Code) via WhatsApp (87253691) to MOM instead.

Arrangements will be made for you to receive appropriate medical attention. Please inform the staff / doctor of your travel history and that you have been issued a SHN prior to the start of the consultation.

Section V: COVID-19 Test
Q1
If I am worried about my status (whether or not I am infected), can I go to a hospital / National Centre for Infectious Diseases (NCID) to get tested?
 

All persons under SHN who enter Singapore from 17 June 2020, 2359 hours, are required to undergo a scheduled COVID-19 test before the end of their SHN. You will be allocated a test slot and you should go for testing at the allocated test slot and venue.

If you develop fever, cough or breathlessness, or are feeling unwell, you should seek medical attention. Your doctor will assess and refer you to the hospital if necessary.

Q2I am returning to Singapore with my young child.  Will my child be required to undergo the COVID-19 test before the end of SHN as well?
 Children aged 12 or younger (in that calendar year) are not required to undergo the COVID-19 test before the end of their SHN.

Q3
Do I need to make an appointment for the COVID-19 test? 
 

No. You will be allocated a test slot and the details (e.g. date, time and venue) will be sent to you via SMS on your local mobile number / email / appointment letter.

Q4
When and where will the COVID-19 test be conducted? 
 

The COVID-19 test will be scheduled a few days before the end of the SHN period. The test will be conducted at a designated community testing facility.

Q5Can I request for a change in the test site?
 

We regret that changes in test site cannot be accommodated, and seek understanding that we are working to improve accessibility of the test sites over time.

Q6
What do I need to bring on the day of the COVID-19 test?
 You are required to present the following during registration:
  1. A form of photo identification with NRIC/FIN number (e.g. NRIC, work permit, driver’s license or passport); and
  2. Test appointment letter/ email / SMS.

You are also advised to bring along a water bottle to keep hydrated and an umbrella in case of wet weather. A mask must be worn at all times.

Q7How long will the COVID-19 test take?
 You may expect the entire process (from registration to discharge) to take about an hour.

Q8When will I know the result of my COVID-19 test?
 

You will be notified of your test result generally within 1 to 4 days after the day of swab. You should continue to adhere to the terms of the SHN.

 Q9I have been informed that I am tested positive for COVID-19. What should I do?
 

Please remain calm and stay at your place of accommodation (e.g. home / dedicated SHN facility). Necessary transport arrangements would be made to send you to the hospital.

Q10I have been tested negative for COVID-19. Do I have to complete my SHN?
 All Singapore Citizens, Permanent Residents and Long Term Pass holders are required to complete their 14-day SHN even if the result of their COVID-19 test is negative. Those who have been staying at dedicated SHN facilities are required to continue their stay at the same facility till they complete their 14-day SHN.

Section VI: SHN Accommodation
Q1
How do I know whether my place of residence is suitable for me to serve my SHN?
 

Singapore Citizens and Permanent Residents may serve their SHN at their place of residence. Long Term Pass holders may serve their SHN at a place of residence that they or their family members own or are sole tenants of, or suitable accommodation such as a hotel.

For further information on the things you should take note of while serving your SHN, please check out the latest advisory on the Ministry of Health website (https://www.moh.gov.sg/covid-19).

Work Pass and Student Pass Holders must also adhere to the relevant conditions of their Work / Student Pass which will be made available during the entry approval application process.

Q2
Can my family members continue to stay with me during this time? Are they at risk of infection?
 

If you are serving your SHN in a home with other family members, your family members may continue to live in the same home. However, you and your family should avoid contact with each other and observe good personal hygiene practices. Please check out the latest advisory on the Ministry of Health website (https://www.moh.gov.sg/covid-19).

If you are living with a vulnerable person, consider alternative accommodation for yourself or the vulnerable person.

If you become unwell, seek medical attention immediately.

Q3

Can my family members still carry on with their daily activities (e.g. work, school) if they live in the same household as me?

 

The SHN applies only to you. You should avoid contact with your family members to reduce risk of transmission. You and your family members should also continue to monitor your health, observe good personal hygiene and seek medical attention if unwell. Some organisations, may, at their discretion, impose additional precautionary measures on persons sharing residential premises with persons under SHN.  

Q4How should I get from the airport / checkpoint to my place of residence? 
 You should use your own private vehicle or taxi from the checkpoint when travelling back to your place of residence. If you use a taxi from the checkpoint, please identify yourself as a person subject to a Stay-Home Notice when boarding the vehicle. When travelling in the taxi, you should sit alone in the back seat, with windows down and the air-conditioning turned off. Public transport should be avoided.

Q5

Can persons under SHN share the same toilet as other occupants in the same household?

 

You are advised to avoid sharing the same toilet where possible. If it is not possible to do so, avoid using the toilet at the same time and clean toilet surfaces after each use.

You may also wish to allow some time to pass between toilet usage, in order to allow any remaining water droplets after showers to settle to the ground. Sharing the same roll of toilet paper is safe as long as the toilet roll is not stained, soiled or wet.

Do not share towels.

Q6
Are utility workers e.g. electrician, plumber, aircon servicing worker, allowed to enter the place of residence (of a person under SHN)? 
 

You are advised to defer such services requiring the entry of a non-residential person into the home during the SHN period. However, if the service is essential and required urgently, utility workers may enter the home, but you should remain at least 2 metres away from them at all times. Contact details of the worker should also be taken down to facilitate contact tracing if required. 

If you come within 2 metres of a non-residential person, other than for the purposes of receiving delivery of food or other essential supplies and services, or travelling to and from your place of residence to the community testing facility for your scheduled test, you may be prosecuted under the Infectious Diseases (COVID-19 – Stay Orders) Regulations 2020.

Q7
Can I choose to serve my SHN at a dedicated SHN facility if I do not have a suitable place of residence?
 

Singapore Citizens and Permanent Residents who do not have a suitable residence to serve their SHN in may appeal to serve their SHN at a dedicated SHN facility through the link go.gov.sg/shnhotelneeds. All requests will be assessed on a case-by-case basis.

Long Term Pass holders will have to secure a suitable accommodation to serve their SHN in prior to their arrival in Singapore.

Q8

Do I have to pay for my stay at a dedicated SHN facility if I request to opt-in?

 

Singapore Citizens and Permanent Residents who do not have a suitable residence to serve their SHN in may appeal to serve their SHN at a dedicated SHN facility. All requests will be assessed on a case-by-case basis. If they had left Singapore before 27 March 2020, the government will bear the cost of their stay at the dedicated SHN facility, until further notice.

Section VII: Dedicated SHN Facility
Q1
What is included in the price of the accommodation at the dedicated SHN facility?
 

The price of the SHN accommodation includes food and board for 14 days. The price is inclusive of GST and all administrative charges.

Q2
Will I be allowed to choose the dedicated SHN facility to serve my SHN? 
 

No. You will be allocated a SHN facility based on availability.

Q3How should I get from the airport  / checkpoint to the dedicated SHN facility?
 Transport will be arranged to bring you from the airport / checkpoint to the assigned dedicated SHN facility.

Q4
Can I go home before going to the dedicated SHN facility? 
 Transport will be arranged to bring you from the airport to the assigned dedicated SHN facility. If there are essential items that you require, your family can pass these items to the staff at the facility. 

Q5
What if I require medical attention while on SHN? 
 

Please inform the staff at your dedicated SHN facility to assist in making the necessary arrangements.

Q6
I am returning to Singapore with my spouse/family. Can I share a room with my family members and pay a lower rate?
 

Non-residents travelling with their spouse family may reach out to the relevant Singapore authorities managing your entry approval for assistance.

Q7Are visitors allowed in the dedicated SHN facility?
 No visitors are allowed to enter the dedicated SHN facility. This is necessary to help to keep your family and loved ones safe. However, family can pass essential items that you require to the staff at the facility.


I. On Public Health Preparedness Clinic (PHPC) Scheme


The Ministry of Health (MOH) is re-activating the Public Health Preparedness Clinics (PHPCs) to focus our primary care efforts to better detect and manage COVID-19 infections.  Please click here for more information from the press release.

From 18 February, the PHPCs, as well as polyclinics, will provide special subsidies for Singapore Citizens and Permanent Residents diagnosed with respiratory illnesses (e.g. common cold).  Please click here to find a PHPC located near you.  

You may also refer to this link for the FAQs on the PHPC Scheme. 

J. FAQs for various sectors (e.g. Education, Tourism)


Various ministries and agencies have sector specific FAQs on the COVID-19 situation:
- For Education Sector:  Ministry of Education  (MOE)
- For Employers and Employees:  Ministry of Manpower (MOM)
- For Tourism Sector:  Singapore Tourism Board (STB)
- For Food Industry:  Singapore Food Agency (SFA) 
- For Businesses:  Enterprise Singapore (ESG) , Housing and Development Board (HDB)
- Find out more on "Essential" and "Non-essential Services" (covid.gobusiness)
- For Built Environment Sector:  Building and Construction Authority (BCA) 
- For Advisory On Sport And Physical Exercise & Activities :  Sport Singapore (SportSG)