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Updated as of 15 Jul 2021

Section 1: General Questions


What is Health Risk Warning [HRW] or Health Risk Alert [HRA]?

A:
Currently, persons identified to be close contacts of COVID-19 cases are being placed on quarantine. As part of MOH’s efforts to take a more aggressive approach to stop further transmission in hotspots where potential COVID-19 clusters are forming, we will strengthen our ringfencing around cases to target individuals (e.g. identified through use of TraceTogether and SafeEntry data) that are of a lower risk than close contacts, but might have still been directly or indirectly exposed to a COVID-19 case.

  • Persons identified to have contact of a COVID-19 case, or have visited specific higher-risk hotspots on the same day as a COVID-19 case may be put under HRW. Under the HRW, you are required to comply to testing requirements (i.e. polymerase chain reaction (PCR) tests and one self-administered antigen rapid test (ART)). You must self-isolate until you receive a negative result for the first PCR test upon notification of your HRW status. This is to prevent the potential spread of the disease should you be infected. Please monitor your own health and see a doctor promptly should you feel unwell.
  • Persons identified to have contact of a COVID-19 case at a lower-risk setting or visited hotspot areas may be placed under HRA. For the duration of the HRA, you may continue with your daily activities as usual, but you should limit social interactions with others as an added precaution. Please monitor your own health and see a doctor promptly should you feel unwell.
 

I have previously been notified to be under Person Under Phone Surveillance (PUPS). Why am I now being upgraded/changed to be under HRW?

A:
Persons previously placed on PUPS may be subsequently put under HRW due to their casual contact with a COVID-19 case. This is part of MOH’s efforts to take a more aggressive approach to stop further transmission around a targeted COVID-19 hotspot. In addition to the PUPS requirements, persons under HRW will now be required to comply with the additional HRW requirements such as self-isolation and testing.
 

I have received a SMS notification on HRW or HRA. How do I know this is not a scam?

A:
If you are identified to be under HRW or HRA, you will receive an SMS notification on your mobile phone registered to your TraceTogether App or TraceTogether Token indicating the last 4 digits of your identification number.
 

I have been to the affected location, but I did not receive any notification from MOH.

A:
Individuals who have visited the affected location are identified based on their SafeEntry records. MOH uses the phone number you have registered for the TraceTogether App or TraceTogether Token to send the HRW or HRA SMS. Although you have been to the affected location, it does not necessarily mean that you are at risk of infection as the period of your visit might not have overlapped with that of the COVID-19 case(s). Nonetheless, we advise that you closely monitor your own health for 14 days from your last date of visit to the location, and see a doctor promptly should you feel unwell.
 

Are the requirements imposed on me (e.g. self-isolation, testing and minimising social interaction) mandatory?

A: Individuals placed under HRW are required by law to comply to the testing and isolation requirements. Under Section 55(1)(f) of the Infectious Diseases Act (IDA), persons under HRW are required to undergo mandatory testing as stipulated in the HRW SMS, which includes both PCR test(s) and self-administered ART. Under Section 21A of the IDA, you will be liable of an offence if you do not self-isolate yourself until the entry PCR test result is made known to you.
 

I have a “Possible Exposure” alert in my TT App, or have received an SMS notification which indicated that I was at a place visited by a COVID-19 case. Does that mean that I am under the HRW or HRA?

A: No. Persons under HRW or HRA will be explicitly notified via phone call or SMS. This is triggered by MOH on a case-by-case basis to take a more aggressive approach to stop further transmission in hotspots where potential COVID-19 clusters are forming.

A ‘Possible Exposure” alert in the TT App, or an SMS notification which indicates that you were at a place visited by a COVID-19 case, seeks to inform you to monitor your health in the next 14 days and no further action is required on your part.

Section 2: Self Isolation


Why do I need to be self-isolated before obtaining a negative PCR test result, if I am placed under a Health Risk Warning?

A: There is a risk that you may have been exposed to the COVID-19 case either directly or indirectly. Therefore, you are required to be self-isolated to prevent the potential transmission to others until you have obtained a negative PCR test result.
 

What is required of me for self-isolation?

A:
You are not allowed to leave your place of residence, except to seek medical treatment from a doctor, or to go for your PCR test. You are strongly advised to stay in your room and minimise interaction with others including your family/household members and visitors during this period so as reduce the likelihood of transmitting the virus to your family/household members.
 

What does this mean for my family or household members?

A:
You are strongly advised to stay in your room during the period of isolation and to minimise any interaction with your family/household members until you have obtained a PCR negative test result.
 

How long does the self-isolation last?

A:
Upon receiving the SMS notification placing you under HRW, you are required to self-isolate immediately and may only leave your home to seek medical treatment from a doctor or to attend to your PCR test. Your self-isolation will end upon you receiving a negative PCR test result. Even after that, you should continue to minimise social interactions as much as possible for the entire period of the HRW.
 

If I am under HRW or HRA, can I continue to go to work or school, or go out to buy food or see a doctor?

A:
Persons under HRW are required to self-isolate themselves immediately upon receiving the SMS notification. Your isolation ends only when your PCR test is negative or until the end of your HRW period, whichever is earlier. Instructions on testing will be sent to you via a separate SMS. Even after you have received a negative PCR test result, you should minimise social interactions as much as possible for the entire period of the HRW. You should work from home if you can, and only go to your workplace if absolutely necessary.

While persons under HRA are not required to self-isolate, you should minimise social interactions as much as possible for the entire period of the HRA. You should work from home if you can, and only go to your workplace if absolutely necessary.
 

I am under HRW, but my work cannot be done from home (e.g. I am a gym/fitness instructor, chef/hawker), or my occupation requires me to work without a mask on (e.g. singer/dancer). Am I allowed to return to my workplace to work?

A:
Yes. If you are unable to work from home, you are allowed to return to your workplace for work after you have received a negative PCR test result. However, please continue to minimise social interactions as much as possible for the entire period of the HRW, this includes social interactions at the workplace. You are advised to monitor your own health during this period and see a doctor promptly should you feel unwell. Prevailing workplace safe management measures should apply.

If you have not received a negative PCR test result, you are required to be self-isolated to prevent the potential transmission to others.
 

I have an upcoming COVID-19 vaccination appointment, can I still go for it?

A:
Persons under HRW who have not received their PCR negative test result are required to be self-isolated and should not attend the COVID-19 vaccination appointment.

Persons under HRW who have received their PCR negative result and persons under HRA are allowed to resume their daily activities, but they are strongly encouraged to minimise social interactions and keep their activities to only those that are essential such as buying food, or going for COVID-19 vaccination.
 

Can I claim compensation for time lost at work due to the self-isolation requirement? I heard that people who serve a Quarantine Order will receive an allowance.

A:
There is no compensation for Persons under HRW or HRA.

Section 3: Testing


I received the HRW notification. How do I arrange to get tested?

A:

Persons under HRW are required by law to take two PCR tests:

  • First PCR test. After receiving the first SMS notifying that you are under HRW, you will receive a subsequent SMS with instructions on your appointment for your first PCR test. The SMS will contain the date, time and venue of your PCR test appointment. You should receive this SMS within 48 hours from the first SMS. If you did not receive this SMS, please call the MOH Hotline 68765835 for assistance.

  • Second PCR test. You will receive a SMS with instructions on your appointment for your second PCR test between Day 11 and Day 14* of your HRW period. The SMS will contain the date, time and venue of your second PCR test appointment.

    * For example, if your HRW period is 1 Jul to 15 Jul, 1 Jul is counted as Day 0; and Day 14 is counted as 15 Jul.

If you are notified of your HRW status from Day 11 of your HRW period, you are only required to undergo one PCR test.


Specifically for children aged 12 and below, they will be notified through their parent/guardian to attend the PCR test at either NUH (via a call from a MOH officer) or at a regional screening centre (via SMS notification).
 

Can I change the location of my assigned swab test?

A: You are assigned the testing location based on your place of residence and this cannot be changed. Please proceed to the testing location according to your assigned appointment time-slot.
 

Can I change my appointment date/time?

A: In order to avoid crowding, please keep strictly to your assigned appointment time-slot. If you miss this first appointment, a follow-up, final appointment will be scheduled for you via SMS. Persons under HRW are required by law to take two PCR tests.
 

Can I go for my swab test without an appointment?

A:
Walk-ins to Regional Screening Centre without an appointment are not allowed.
 

I did not receive any HRW/HRA notification, but I have been to the affected location. Can I get tested for my own assurance?

A:
If you did not receive an HRW/HRA notification but would like to be tested, you may purchase an ART kit from the retail pharmacies and do a self-test.
 

I am under HRA and understand that there is no testing requirement. To protect myself and my family, can I request to be tested?

A:
You may purchase an ART kit from the retail pharmacies and do a self-test instead.
 

Where are the testing locations and their operating hours?

A:
There are five Regional Swab Centres (RSC) in Singapore. You will be assigned to the RSC that is nearest to your place of residence.

  • Former Bishan Park Sec School, 2 Sin Ming Walk  S(575565)
  • Former Bedok North Sec School, 20 Jalan Damai S(419612)
  • Former Daqiao Pri School, 8 Ang Mo Kio St 54 S(569185)
  • Former Coral Pri School, 20 Pasir Ris St 51 S(518902)
  • Former Shuqun Sec School, 450 Jurong East St 21 S(609604)

The operating hours for all the five RSCs is 0900-1600hrs.
 

How and when will I be informed of my test results?

A:
You will be notified of your PCR test results via SMS within 2 days of your PCR swab test.
 

What if I am tested PCR positive?

A: If you have been tested PCR positive, you should self-isolate immediately. You will be contacted by an MOH officer for further instructions.
 

How many times do I need to be swabbed under HRW and HRA?

A:
Generally, individuals placed under HRW are required to undergo PCR swab test twice – (i) when you are first notified of your HRW; and (ii) on Day 14 of your HRW period. In the event that you are notified of your HRW on Day 11 to 14 of your HRW period, you would only be required to be tested once. Individuals on HRW are also required to carry out a self-administered ART on Day 7 of your HRW period. For example, if your HRW period is 1 Jul to 15 Jul (please refer to the notification SMS), 1 Jul is counted as Day 0; Day 7 is 8 Jul; and Day 14 is 15 Jul.
 

I am under HRA, may I opt for a PCR test instead?

A:
Individuals placed under HRA are not required to undergo testing. We encourage you to self-test using an ART kit, if you have one. There is no need for a PCR test.

Section 4: Self-Administered ART

For general information about ART, please refer to existing ART FAQs at go.gov.sg/selftestart


Questions Specific to HRW/HRA

 

Where can I collect the ART kits for self-administered ART testing?

A: If you are under HRW, you will be issued 1 ART test kit when you go for your first PCR test at the designated regional screening centre. You are required to use it to perform your self-administered ART test on Day 7 of your HRW period.
 

Do I need to submit my ART results? How do I submit my ART results?

A: You do not need to submit your ART results. If your ART test is positive, please following the instructions below.
 

What if I am tested positive from my ART test?

A:
  • Call the nearest SASH clinic listed on phpc.gov.sg to make an appointment and check that they can provide a confirmatory PCR test. At the clinic, if your doctor informs you that you need a consultation, e.g. because of observed symptoms such as runny nose, mild fever, you have to comply with your doctor’s instructions.
  • Take a photo of your ART test result(s) with your identification document (ID) in the same photo immediately. Put the used test kit into a plastic bag, seal it and dispose of it properly and wash your hands.
  • Bring (1) the photo of your results + ID together and (2) your physical ID (NRIC/Passport) to the clinic.
  • Travel to the clinic via private transport (car or taxi). Sit alone in the back seat and on the opposite side of the driver. Wind down the windows (switch off air-conditioning) and wear a surgical mask throughout the ride. If you ride a motorcycle, please ensure that you do not have a pillion rider.
  • If you require a taxi, please do not take a street-hire taxi. Instead, book a taxi through:
    •     The taxi hotlines: Inform the operator that you are going for a PCR test at a SASH clinic.
    •     Mobile application of transport companies: Input “SHN” in the comment box or check the “SHN” checkbox (if available).
  • After the confirmatory PCR test, please go home immediately via private transport (same arrangements as above), and self-isolate at home until you receive your negative PCR test results.
  • If you are unable to self-isolate at home, please inform your clinic before the swab so that alternative arrangements can be made.
  • Your doctor will generally inform you of your results within 24 to 48 hours. Alternatively, you may check your results via HealthHub.
 

What if my kit is faulty?

A: You may purchase additional ART test kits from the retail pharmacies.
 

Is there a place I can collect a new kit from if I conduct the test wrongly?

A:
You may purchase additional ART test kits from the retail pharmacies.
 

Are there any instructional videos I can refer to?

A:
As there are different brands of ART self-test kits, please read and follow the instructions in the test kit that you are using so that you can use the ART self-test kits correctly. You may also obtain more information from go.gov.sg/selftestart.
 

Is ART mandatory for HRW?

A: Individuals placed under HRW are required by law to comply to the testing and isolation requirements. Under Section 55(1)(f) of the Infectious Diseases Act (IDA), persons under HRW are required to undergo mandatory testing as stipulated in the HRW SMS, which includes both PCR test(s) and self-administered ART. Under Section 21A of the IDA, you will be liable of an offence if you do not self-isolate yourself until the entry PCR test result is made known to you.
 

If I am feeling unwell on the day of testing (i.e. have sore throat, cough or fever), should I still proceed to do the test?

A:
If you are experiencing acute respiratory symptoms (e.g. fever, cough, flu, or runny nose), please visit a Swab and Send Home (SASH) clinic listed on phpc.gov.sg immediately. Please do not perform any ART self-testing.

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