Click Ctrl+F (On Windows) or Cmd+F (On Mac) to look for word of interest, or find latest FAQs on top of each section.
Updated as of 21 Jun 2021

Confirmed Cases and Contact Tracing


Can MOH provide more information about the whereabouts of the confirmed cases? What if I suspect that I have been at the same place as the confirmed cases? What should I do?

A:

Contact tracing will be conducted to identify close contacts of the confirmed cases.

If you are deemed to be a close contact of a confirmed case, you will be contacted by MOH officials and advised on the measures that you should take. In general, close contacts are identified as persons who had provided care for or have had close physical contact with the case.


Transient contacts are persons who had interacted with the confirmed case for short periods of time, such as passing by each other in the corridor or being on the same public transport or in the same public spaces. The risk of infection from transient contact is assessed to be low.

You can also make use of the TraceTogether App function which helps check the places you have visited against the list of places visited by COVID-19 cases in the last 14 days.

 

My friend sent me a message to avoid a certain location as there has been a suspected case reported. Should I be concerned?

A:

There is no need to avoid places where suspected or confirmed cases of COVID-19 have been. The risk of infection from transient contact, such as in public places, is low. There is also currently no evidence of widespread sustained community transmission. Members of public are advised to put on a face mask when in public areas, and adopt good personal hygiene practices, such as washing your hands frequently with soap.

NEA has been liaising closely with, and providing support to residents and owners of premises, to ensure that the cleaning and disinfection of areas is done in accordance with NEA’s guidelines. For places exposed to confirmed cases, NEA has also been giving advice and supervising the cleaning and disinfection works. In addition, NEA has issued sanitation and hygiene advisories to premises and facilities with high public access like hotels, commercial buildings and F&B outlets, including hawker centres.

Please click here for guidelines on environmental cleaning and disinfection of COVID-19 in non-healthcare premises and in residences.


I stay near a Government Quarantine Facility. Should I be concerned?

A:

Persons served with Quarantine Orders (QO) are required to stay in their designated location at all times within the allocated quarantine period. They will not be allowed to use common facilities within the Government Quarantine Facility (GQF). There will also be no visitors to the QO persons, and food/ necessary supplies will be delivered to them.

There are also security measures in place to ensure compliance to GQF guidelines. Thus, persons served with QO will not able to mingle with the larger population. All staff working at the GQF are also provided with personal protective equipment (PPE). GQFs also undergo rigorous cleansing and hygiene regimes in accordance with MOH and NEA guidelines.

 

What is a Community Care Facility (CCF)?

A:

The majority of persons with COVID-19 infection have only mild to no symptoms and do not require acute hospital care. Such patients are admitted to a Community Care Facility where most recover with minimal intervention. Patients in these facilities are monitored closely in case they need to be transferred to hospital for better management and support.

 

Can organisations collect, use and disclose personal data (including NRIC/FIN/passport numbers) of visitors to premises for the purposes of contact tracing and other response measures in the event of a COVID-19 case?

A:

Organisations may collect personal data of visitors to premises for purposes of contact tracing and other response measures in the event of an emergency, such as during the outbreak of the COVID-19.

In the event of a COVID-19 case, data can be collected, used and disclosed without consent to carry out contact tracing and other response measures, pursuant to sections 1(b) of the Second, Third and Fourth Schedules to the Personal Data Protection Act (PDPA), as this is necessary to respond to an emergency that threatens the life, health or safety of other individuals.

As organisations may require NRIC/FIN/passport numbers to accurately identify individuals in the event of a COVID-19 case, organisations may collect visitors’ NRIC, FIN or passport numbers where it is necessary for this purpose.

Organisations that collect such personal data must comply with the Data Protection Provisions of the PDPA, such as making reasonable security arrangements to protect the personal data in their possession from unauthorised access or disclosure (e.g. Ensure visitor logbooks are kept secured and not visible to other visitors), and ensuring that the personal data is not used for other purposes without consent or authorisation under the law. Organisations should also expunge the data when it is no longer needed for contact tracing-related purposes.

Please click here for more FAQs on PDPA.

 

I have received a call from MOH saying that they are contacting me for contact tracing purposes. How do I verify if that is true?

A:

To verify the authenticity of a contact tracing call, you may wish to:

1. Take down the number which the caller is calling from
2. Call MOH COVID-19 General Enquiries Hotline at 1800-333-9999 and provide them the caller’s number

Please note that MOH will not ask for your financial details when conducting tracing or divulge any details of confirmed cases. We will also not ask you to collect documents from us, unless you have existing business with MOH.


I have been informed by MOH that I was in close contact with a confirmed COVID-19 case. What should I do?
A: If you have been informed by MOH that you had close contact with a confirmed COVID-19 case and will be placed on quarantine, please return to your place of residence immediately and isolate yourself from the rest of your household. MOH will contact you with further details and arrangements for your quarantine.

You should inform your household and workplace close contacts to stay at home and avoid contact with others until your PCR test at entry into quarantine is negative or if you are no longer under quarantine.
[New]Should I be worried if i went close to a suspected case?
A:The risk of infection from temporary contact with a person with the virus, such as on public transport or in public places is low.

MOH conducts contact tracing to identify close contacts - e.g. people who are within 2metres and spend a prolonged period of time, about 15 minutes or more of cumulative exposure, with the individual. Besides the duration and proximity of exposure, MOH also considers the nature and setting of exposure, type of personal protective equipment donned, and other clinical and  
epidemiological factors when assessing if follow up actions are required for the close contacts. Identified close contacts will be advised by MOH officials on the measures they should take. 

Click the back button on your browser or click here for the main page on FAQs.