Quarantine Order, Health Risk Warning, Health Risk Alert

25 Sep 2021
  • Quarantine Order
  • Health Risk Warning
  • Health Risk Alert

Quarantine Order

If you are suspected to be a carrier of the COVID-19 virus, you will receive an SMS from MOH to inform you of your Quarantine Order (QO). A QO is a legal order issued under the Infectious Diseases Act, which seeks to isolate you from the community to prevent the spread of the virus to others.

You can serve your QO at home or at a dedicated Government Quarantine Facility. The exact location will be based on MOH’s assessment of your contact history, state of health, and suitability of your home.

Mandatory swab tests during quarantine

There will be two polymerase chain reaction (PCR) swab tests: (i) an entry PCR swab test at the start of the QO period for early detection of possible infection, and (ii) an exit PCR swab test scheduled before the QO ends to prevent potential transmission should you be infected. 

After each test, you will receive the test results within 1 – 4 days via SMS. If you have a SingPass account, you can also check the results by logging in to your HealthHub page.

Step-by-Step Guide

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Click on the preferred language below to download the Step-by-Step guide when you are notified that you are a close contact of a COVID-19 positive case.

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EnglishPDF
中文PDF 
MelayuPDF
தமிழ்PDF

Frequently Asked Questions

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I’ve been issued a Quarantine Order/Home Quarantine Order (QO /HQO) by MOH. Why am I being asked to quarantine?

 

If you are suspected to be a carrier of the COVID-19 virus, especially having been in close contact with an infected person(s), you are being quarantined under the Infectious Diseases Act to prevent the potential spread of the virus to others.  

I’ve been informed of my QO via SMS. What should I do next?

You should return home immediately and isolate in your room, preferably with attached bathroom. Keep room well ventilated by keeping the windows open. Make sure you do not have physical contact with household members. The QO Agent, Certis will contact you to verify details and provide you with further information. If you have questions, you may also contact Certis at 6380 5072.

I developed some symptoms while on home quarantine. What are the serious symptoms that I should look out for? How can I get help?

If you develop any symptoms such as fever, cough, runny nose, sore throat, loss of taste or smell. contact your designated telemedicine service provider or the QO Agent.

I live with my parents/grandparents. How can I keep them safe? Are they required to stay at home?

By default, you would serve your QOs at your home. If your place is unsuitable, you will be quarantined at a Government Quarantine Facility. MOH will inform you via SMS.
 
For the well-being of your household members, minimise physical contact with them. Ask them to take ART tests regularly. Always practice good personal hygiene and disinfection practices if sharing toilets.

My elderly family members live alone and have been issued a QO. They have difficulty understanding and performing the QO protocols. Can they serve the quarantine at a government facility instead?

Most people will serve their QO at their place of residence. If your family members under QO need special assistance or need to be quarantined at a government facility, please call the Certis hotline at 6380 5072.

I need to leave home for urgent reasons. Can I get permission to do so?

Under your Quarantine Order, you are not allowed to leave your designated quarantine location for any reason. If you need to attend to urgent matters that cannot be postponed, you must first seek the permission of the Quarantine Order (QO) Agent.

[ACCORDION Header="My employer requested for proof of my QO. How can I get an official notice? "]

Most people will serve their QO at their place of residence. If your family members under QO need special assistance or need to be quarantined at a government facility, please call the Certis hotline at 6380 5072.

I am a self-employed individual, is there financial assistance/compensation since I am unable to work during the quarantine period?

If you are a self-employed Singapore Citizen or Permanent Resident, you may apply for the Quarantine Order Allowance (QOA) of $100 per day after you have completed the QO without any breaches or contravening any public health orders.
You can also apply for the QOA if you are self-employed and an approved caregiver of a person under quarantine.

For more FAQs on Quarantine Order, click here


Health Risk Warning

If you are a close contact of a confirmed COVID-19 case, or have been in close proximity with a confirmed case for an extended period of time, you will receive a Health Risk Warning (HRW) via SMS.

What should you do when you receive the HRW SMS?

  1. Within 48 hours: Take a Polymerase Chain Reaction (PCR) test. Self-isolate immediately until you receive a negative test result, and minimise social interactions with others during the entire HRW period. 
  2. Days 3, 5, 7 from last exposure: Perform a self-test using an Antigen Rapid Test (ART) kit to determine if you are infected. If you do not have ART kits at home, you may collect them using your NRIC/FIN at the venues listed here. Please submit your ART results here or at https://go.gov.sg/hrw-hra-art.
  3. On / After Day 8 from last exposure: Take another PCR test.
  4. Day 10 from last exposure: End of HRW

Frequently Asked Questions

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I have been to an affected area. Why didn’t I receive a HRW or HRA notification?

Although you have been to the affected location, it does not necessarily mean that you are at risk of infection as the period of your visit might not have overlapped with that of the COVID-19 case(s), according to SafeEntry records.

Nonetheless, we would advise you to monitor your health closely for 14 days from your last date of visit to the location. Please see a doctor immediately if you begin to feel unwell.

How can I tell if the HRW or HRA notification is not a scam?

If you are placed under HRW or HRA, you will receive an SMS notification on the mobile phone that is registered to your TraceTogether App or TraceTogether Token. The notification should indicate the last 4 digits of your identification number.

Can I go out to buy food, see a doctor, or go to work or school?

When you are placed under HRW, you are required to self-isolate immediately upon receiving the SMS notification.

Your isolation ends only when your PCR test is negative or until the end of your HRW period, whichever is earlier.

Instructions on testing will be sent to you via a separate SMS.

Even after you have received a negative PCR test result, you should minimise social interactions as much as possible for the entire period of the HRW. You should work from home if you can, and only go to your workplace if absolutely necessary.

While those placed under HRA are not required to self-isolate, you should also minimise social interactions as much as possible for the entire period of the HRA. You should work from home if you can, and only go to your workplace if absolutely necessary.

I have a COVID-19 vaccination appointment soon. Can I still go for it?

If you are placed under HRW, you are required to self-isolate. So unless you have received a negative PCR test result, you should not attend the COVID-19 vaccination appointment.

Can I claim compensation for the time lost at work due to self-isolation?

You cannot claim compensation for the time spent under HRW or HRA.

Where are the testing locations and their operating hours?

Please visit https://go.gov.sg/hrw-testing for individuals receving the HRW SMS or https://go.gov.sg/hra-testing for individuals receving the HRA SMS for more details on how to get tested.

I received a HRA notification. Can I opt to get tested?

We strongly encourage you to get tested. Simply buy an Antigen Rapid Test (ART) self-test kit from a retail pharmacy and self-administer the test.

I didn’t receive a HRW or HRA notification. Can I still get tested?

We encourage anyone who is keen to get tested. Simply buy an Antigen Rapid Test (ART) self-test kit from a retail pharmacy and self-administer the test.

PCR Test Results

You will receive your PCR test results via SMS within 2 days of each test.

If your test result is positive, you will be contacted by an MOH officer. In the meantime, self-isolate yourself immediately.

ART Test Results

What to do if your self-test result is positive:

  1. Call the nearest SASH clinic listed on phpc.gov.sg to make an appointment. Check that they can provide a confirmatory PCR test.
  2. Take a photo of your ART test result(s) with your identification document (ID) in the same photo immediately.
  3. Put the used test kit into a plastic bag, seal it and dispose of it properly and wash your hands.
  4. Bring (1) the photo of your results + ID together and (2) your physical ID (NRIC/Passport) to the clinic.
  5. Travel to the clinic via private transport (car or taxi).

    Sit alone in the back seat and on the opposite side of the driver. Wind down the windows (switch off air-conditioning) and wear a surgical mask throughout the ride.

    If you ride a motorcycle, please ensure that you do not have a pillion rider.

    If you require a taxi, please do not take a street-hire taxi. Instead, book a taxi through:
    - Taxi hotlines: Inform the operator that you are going for a PCR test at a SASH clinic
    - Mobile apps of transport companies: Input “SHN” in the comment box or check the “SHN” checkbox (if available).

  6. At the clinic, if your doctor informs you that you need a consultation, e.g. because of observed symptoms such as runny nose, mild fever, you have to comply with your doctor’s instructions.
  7. After the confirmatory PCR test, please go home immediately via private transport (same arrangements as above), and self-isolate at home until you receive your negative PCR test results.

    If you are unable to self-isolate at home, please inform your clinic before the swab so that alternative arrangements can be made.

  8. Your doctor will generally inform you of your results within 24 to 48 hours. Alternatively, you may check your results via HealthHub.

Health Risk Alert

If you have had a possible exposure to a COVID-19 case, you will receive a Health Risk Alert via SMS.

What should you do if you receive an Health Risk Alert SMS

  1. Days 1, 3, 5 from last exposure: Perform a self-test using an Antigen Rapid Test (ART) kit to determine if you are infected. If you do not have ART kits at home, you may collect them using your NRIC/FIN at the venues listed here. Please submit your ART results here or at https://go.gov.sg/hrw-hra-art. 
  2. Please monitor your health and seek medical attention if unwell within the period of HRA
  3. You are also strongly encouraged to come forward for a free swab test. Please click here for more details on how to get tested.

Frequently Asked Questions

Expand All | Collapse All

I have been to an affected area. Why didn’t I receive a HRW or HRA notification?

Although you have been to the affected location, it does not necessarily mean that you are at risk of infection as the period of your visit might not have overlapped with that of the COVID-19 case(s), according to SafeEntry records.

Nonetheless, we would advise you to monitor your health closely for 14 days from your last date of visit to the location. Please see a doctor immediately if you begin to feel unwell.

How can I tell if the HRW or HRA notification is not a scam?

If you are placed under HRW or HRA, you will receive an SMS notification on the mobile phone that is registered to your TraceTogether App or TraceTogether Token. The notification should indicate the last 4 digits of your identification number.

I received a HRA notification. Can I opt to get tested?

We strongly encourage you to get tested. Simply buy an Antigen Rapid Test (ART) self-test kit from a retail pharmacy and self-administer the test.

I didn’t receive a HRW or HRA notification. Can I still get tested?

We encourage anyone who is keen to get tested. Simply buy an Antigen Rapid Test (ART) self-test kit from a retail pharmacy and self-administer the test.

ART Test Results

What to do if your self-test result is positive:

  1. Call the nearest SASH clinic listed on phpc.gov.sg to make an appointment. Check that they can provide a confirmatory PCR test.
  2. Take a photo of your ART test result(s) with your identification document (ID) in the same photo immediately.
  3. Put the used test kit into a plastic bag, seal it and dispose of it properly and wash your hands.
  4. Bring (1) the photo of your results + ID together and (2) your physical ID (NRIC/Passport) to the clinic.
  5. Travel to the clinic via private transport (car or taxi).

    Sit alone in the back seat and on the opposite side of the driver. Wind down the windows (switch off air-conditioning) and wear a surgical mask throughout the ride.

    If you ride a motorcycle, please ensure that you do not have a pillion rider.

    If you require a taxi, please do not take a street-hire taxi. Instead, book a taxi through:
    - Taxi hotlines: Inform the operator that you are going for a PCR test at a SASH clinic
    - Mobile apps of transport companies: Input “SHN” in the comment box or check the “SHN” checkbox (if available).

  6. At the clinic, if your doctor informs you that you need a consultation, e.g. because of observed symptoms such as runny nose, mild fever, you have to comply with your doctor’s instructions.
  7. After the confirmatory PCR test, please go home immediately via private transport (same arrangements as above), and self-isolate at home until you receive your negative PCR test results.

    If you are unable to self-isolate at home, please inform your clinic before the swab so that alternative arrangements can be made.

  8. Your doctor will generally inform you of your results within 24 to 48 hours. Alternatively, you may check your results via HealthHub.

Useful Links

Safetravel
SafeTravel

Learn about the special arrangements with some countries/regions to facilitate travel, while safeguarding public health.
Tracetogether
TraceTogether

Join the many users who are stopping the spread of COVID-19 through community- driven contact tracing.
PHPC
PHPC

Find a Public Health Preparedness Clinic (PHPC) near you.

For Queries, call

1800 333 9999

Check our FAQs for commonly asked information. Beware of phishing and scam calls impersonating MOH officers.


National CARE Hotline

1800 202 6868

If you need emotional or psychological support, please call the National CARE Hotline, or any of the helplines listed here.


For SafeTravel Helpline, call

6812 5555