The Healthcare Application & Licensing Portal (HALP) is the new licensing system that will replace the current e-Licensing (eLIS) system, for all HCSA licence applications and renewals. Access HALP at go.gov.sg/halp to submit HCSA licence applications and manage your HCSA licences.
For providers who are looking into offering a Phase 1 or 2 licensable healthcare service, you will need to obtain the relevant licence first before you are allowed to offer the service in Singapore. You will need to:
1. Login to HALP using SingPass or CorpPass.
- Select the types of LHSes, SSes and MOSDs provided
- Key in licensing details and other service related information
- Attach supporting documents
- Submit application and pay licence fees as stated
- Fill in the self-assessment checklist
2. Receive confirmation on inspection date.
- Ensure documents are ready for inspection (e.g. MOM’s Registration for Pressure Vessels, NEA’s Licence for Irradiating Equipment)
- Inspectors may contact you for further clarifications after inspection
3. Receive email notification on application status after all licensing requirements have been met.
4. View e-licence on HALP upon approval.
5. Update on HALP if there are any changes to your licence.
If you require technical assistance
A dedicated helpdesk (via phone or email) is available to assist those who may need help with HALP: - Operating Hours: Mon to Fri, 8am to 8pm excluding Public Holidays
- Helpdesk Contact: 6768 9796
- Helpdesk Email: halp_helpdesk@moh.gov.sg
For references or e-guides on how to use HALP, please click here. |
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If you need to renew or amend your HCSA licence, please note the timelines stipulated below under Table 1 to avoid any delays in the licensing process.
Note: Please logon to HALP for all licensing matters pertaining to HCSA
Table 1: Timelines for licensing matters under HCSA
Licence changes | Deadline |
Renew a licence | Renewals of your HCSA license can be submitted from as early as 6 months before the licence expires. A late renewal fee will be applicable if the renewal is submitted 2 months before the licence expires. If your licence has expired, you will be required to submit a new licence application |
Addition of premises or conveyances to a licence | Submit a new application at least 2 months before the service is provided in that additional premises or conveyance |
Removal of premises or conveyances to a licence | Submit a cessation application at least 1 month before stopping provision of service in that premises or conveyance |
Change of licensee name | Submit a request for change (RFC) application at least 1 month prior to the change |
Any other amendments | Notify MOH at least 10 calendar days before the change |
Notification of cessation | Notification of intention to cease must be made not less than 1 month prior to cessation |
Notification of death of licensee | Director must be notified of the licensee’s death within 1 month |
| Nomination of a nominee for your licence | If you are an individual licensee (not a registered company), you should indicate a nominee for your licence in HALP. The nominee will be the alternative point of contact and perform the duties of the licensee should you be uncontactable. |
Note: it is no longer a requirement for licensees to display their licence in their permanent premises. However, licensees are to provide details of their licence and LHSes if requested by patients.
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PHMCA licences were transited to HCSA licences from 26 June 2023, and the affected Licensees should now use the HALP system (instead of eLis) to manage their HCSA service licences.
You should submit your licence renewal 2 months prior to licence expiry to avoid late fee charges. Please see Table 2 for more information.
Table 2: Licence Renewal
| PHMCA Licence Expiry Date | Licence Renewal | Renew in which System? |
| Expires from 1 September 2023 onwards | From 26 June 2023 onwards | HALP |
PHMCA licensees who had transited into HCSA Phase 2 should no longer be using eLIS for their licensing needs and should use HALP instead for their licensing transactions. To clarify, licensees who are still under the PHMCA and will only transit at HCSA Phase 3 (e.g., nursing homes) should continue to use eLIS for their licensing transactions.
Phase 2 transition plans for each Licensable Healthcare Service (LHS)
You may find the transition decks for each Licensable Healthcare Service, which provides more information to how your PHMCA licence was transited to a HCSA license (Table 3)
Table 3: Transitioning materials applicable to Phase 2 HCSA Licensees
| Service | Transitioning Deck |
Acute Hospital | Transitioning from PHMCA to HCSA for Acute Hospital Service
Acute hospitals licensed under PHMCA will be issued an acute hospital service licence under HCSA. |
Community Hospital | Transitioning from PHMCA to HCSA for Community Hospital Service
Community hospitals licensed under PHMCA will be issued a community hospital service licence under HCSA. |
Ambulatory Surgical Centre | Transitioning from PHMCA to HCSA forAmbulatory Surgical Centre Service
Medical and dental clinics with approval to provide ambulatory surgery licensed under PHMCA will be issued with an ambulatory surgical centre service licence under HCSA. An outpatient medical service licence is required if the centre also provides pre- or post-procedural consultations. |
Assisted Reproduction Service | Transitioning from PHMCA to HCSA for Assisted Reproduction Service
Acute hospitals and medical clinics with approval to provide assisted reproduction licensed under PHMCA will be issued an assisted reproduction service licence under HCSA. An outpatient medical service licence is required if the assisted reproduction centre also provides clinical care beyond procedures which involve the handling of gametes and embryos, such as obstetric and gynaecology services, at the same premises.
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Dental Service | Transitioning from PHMCA to HCSA for Dental Service
Dental clinics licensed under PHMCA will be issued a dental service licence under HCSA. |
Medical Service | Transitioning from PHMCA to HCSA for Medical Service
Medical clinics licensed under PHMCA will be issued a medical service licence under HCSA.
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Outpatient Renal Dialysis | Transitioning from PHMCA to HCSA for Outpatient Renal Dialysis Service
Medical clinics with approval to provide renal dialysis licensed under PHMCA will be issued an outpatient renal dialysis service licence under HCSA. An outpatient medical service licence is only required if the dialysis centre intends to provide outpatient medical service for patients with other medical conditions (e.g., cater to walk-in patients not on dialysis).
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Human Tissue Banking | Transitioning from PHMCA to HCSA for Human Tissue Banking Service
Hospitals, medical clinics and healthcare establishments with approval to provide tissue banking licensed under PHMCA will be issued a human tissue banking service licence under HCSA.
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Nuclear Medicine | Transitioning from PHMCA to HCSA for Nuclear Medicine Service - Hospitals and medical clinics offering nuclear medicine therapy licensed under PHMCA will be issued a nuclear medicine service licence under HCSA.
- Existing HCSA nuclear medicine imaging licensees will be re-issued the nuclear medicine service licence.
- Existing HCSA nuclear medicine assay (in vitro) licences will be removed. Existing licensees will have their nuclear medicine assay (in vitro) services mapped as an approved specified service under their clinical laboratory licence.
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