Feedback

Depending on the complexity of your feedback / enquiry, this form may take you about 10 minutes or more to fill in.

24 Mar 2023>

Trending Questions and Frequently Asked Questions (FAQs)


Search using keywords or phrases – others with similar questions have found their answers at Trending Questions. 

More answers to enquiries on the Healthcare Schemes and Subsidies can be found at Frequently Asked Questions (FAQs).

List of FAQs At Glance



Feedback Topics

Hospital/Polyclinic Matters

Step 1: Read the Inquiries and Complaints Guide which better assures you that your concern or complaint will reach the right service provider.

Step 2: Identify the relevant service provider to investigate and respond to you, in the interest of time. 
 

  • Change appointment date or request an earlier appointment
  • Enquire about billing or financial matters, e.g. itemised billing or financial discrepancy
  • Feedback on medical care management while being an inpatient or outpatient
  • Feedback on service quality of medical staff, i.e. doctor, nurse, healthcare professional

Tip: Use the drop-down menu within the weblinks, to browse and select the relevant hospital/polyclinic.

a)   National Healthcare Group* (NHG) and NHG Polyclinics
 
NHG: https://corp.nhg.com.sg/Pages/Feedback.aspx
NHG Polyclinics: https://www.nhgp.com.sg/about-us/Pages/Contact-Us.aspx
 
*Includes Tan Tock Seng Hospital, Institute of Mental Health and National
Skin Centre
 
b)   National University Hospital (NUH) and NUH Polyclinics
 
NUH: https://www.nuh.com.sg/i-want-to/Pages/contact-NUH.aspx
National University Polyclinics:   https://www.nup.com.sg/Pages/NUP%20Forms/Feedback-Form.aspx 


c)    SingHealth Hospitals and SingHealth Polyclinics
 
SingHealth: https://www.singhealth.com. sg/feedback
SingHealth Polyclinics: https://polyclinic.singhealth.com.sg/feedback

Regulatory and Compliance Matters


Step 1: If you are not satisfied with your service provider’s reply, according to the nature of your feedback/complaint, you can write to MOH, Singapore Medical Council (SMC), Singapore Nursing Board (SNB), Singapore Dental Council (SDC), Singapore Mediation Centre or the private healthcare institution.  

Step 2: Identify the specific organisation which can investigate and respond to your concerns. 

  1. Public healthcare safety issues: Select “Feedback/Enquiry on Private Hospital and Medical Clinics Act, Healthcare Services Act and Subsidiary Regulations” from the drop-down menu at  https://www.moh.gov.sg/feedback
  2. SMC: https://www.healthprofessionals.gov.sg/smc/information-for-public-patients/submitting-a-complaint
  3. SNB: snb@spb.gov.sg
  4. SDC: sdc@spb.gov.sg

Compliments on Healthcare Staff/Others

Submit Compliments/Feedback on Other Matters

 

Select the relevant category from the drop-down menu at https://www.moh.gov.sg/feedback.

Form Submission

If you wish to proceed with a form for your feedback / enquiry, please select the relevant form below:

Alternatively, please choose from one of the following categories:








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Depending on the complexity of your feedback / enquiry, we will do our best to respond to you within three (3) to fifteen (15) working days. Thank you.