Feedback

Depending on the complexity of your feedback / enquiry, this form may take you about 10 minutes or more to fill in.

21 Mar 2023>

Trending Questions and Frequently Asked Questions (FAQs)
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More answers to enquiries on the Healthcare Schemes and Subsidies can be found at Frequently Asked Questions (FAQs).



List of FAQs At Glance



Feedback Topics

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Hospital/Polyclinic Matters

Step 1: Read the Inquiries and Complaints Guide which better assures you that your concern or complaint will reach the right service provider.
Step 2: Identify the relevant service provider to investigate and respond to you, in the interest of time. 
 
  • Change appointment date or request an earlier appointment
  • Enquire about billing or financial matters, e.g. itemised billing or financial discrepancy
  • Feedback on medical care management while being an inpatient or outpatient
  • Feedback on service quality of medical staff, i.e. doctor, nurse, healthcare professional
Tip: Use the drop-down menu within the weblinks, to browse and select the relevant hospital/polyclinic.
a)   National Healthcare Group* (NHG) and NHG Polyclinics
 
NHG: https://corp.nhg.com.sg/Pages/Feedback.aspx
NHG Polyclinics: https://www.nhgp.com.sg/about-us/Pages/Contact-Us.aspx
 
*Includes Tan Tock Seng Hospital, Institute of Mental Health and National
Skin Centre
 
b)   National University Hospital (NUH) and NUH Polyclinics
 
NUH: https://www.nuh.com.sg/i-want-to/Pages/contact-NUH.aspx
National University Polyclinics: https://www.nup.com.sg/
 
c)    SingHealth Hospitals and SingHealth Polyclinics
 
SingHealth: https://www.singhealth.com.sg/feedback
SingHealth Polyclinics: https://polyclinic.singhealth.com.sg/feedback

Regulatory and Compliance Matters

Step 1: If you are not satisfied with your service provider’s reply, according to the nature of your feedback/complaint, you can write to MOH, Singapore Medical Council (SMC), Singapore Nursing Board (SNB), Singapore Dental Council (SDC), Singapore Mediation Centre or the private healthcare institution.  

 

Step 2: Identify the specific organisation which can investigate and respond to your concerns. 

 

  1. Public healthcare safety issues: Select “Feedback/Enquiry on Private Hospital and Medical Clinics Act, Healthcare Services Act and Subsidiary Regulations” from the drop-down menu at https://www.moh.gov.sg/feedback
  2. SMC: https://www.healthprofessionals.gov.sg/smc/information-for-public-patients/submitting-a-complaint
  3. SNB: snb@spb.gov.sg
  4. SDC: sdc@spb.gov.sg

Compliments on Healthcare Staff/Others

Submit Compliments/Feedback on Other Matters

 

Select the relevant category from the drop-down menu at https://www.moh.gov.sg/feedback.

Healthcare Institutions or Healthcare Professionals

If you have a specific feedback or complaint on a healthcare institution (e.g. hospital, clinic, etc.) or a healthcare professional (doctor, nurse, etc.), please first refer to the Inquiries and Complaints Guide.

 

Form Submission

If you wish to proceed with a form for your feedback / enquiry, please select the relevant form below:

Alternatively, please choose from one of the following categories:








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Depending on the complexity of your feedback / enquiry, we will do our best to respond to you within three (3) to fifteen (15) working days. Thank you.