COLLECTION OF DATA FOR COMPLETION AND OUTCOMES OF REFERRALS FOR NATIONAL MINDLINE 1771 SERVICE CALLERS

NOTICE PAPER NO. 40

NOTICE OF QUESTION FOR WRITTEN ANSWER

FOR THE SITTING OF PARLIAMENT ON OR AFTER 24 SEPTEMBER 2025

Name and Constituency of Member of Parliament

Dr Hamid Razak

MP for West Coast-Jurong West GRC)

Question No. 177

To ask the Minister for Health (a) whether data is collected on the completion and outcomes of referrals made for callers to the national mindline 1771 service, and (b) how does the Ministry ensure that callers referred to general practitioners or other social-service hotlines receive timely follow-up care.

Answer

1            For callers who agree to identify themselves and are referred to other services, national mindline 1771 tracks whether the referrals are accepted. Most service providers acknowledge referrals within three working days.  Personnel from national mindline 1771 follows up with the service providers if the referrals are not acknowledged. Thereafter, the respective service providers will follow up with the referred clients, including tracking their appointments, compliance with treatment and clinical outcomes.

2            For anonymous callers who need or request follow-on services, national mindline 1771 personnel will determine the most appropriate services, such as General Practitioner (GP) services, and provide the callers with relevant information for them to access the services.