NATIONAL MINDLINE 1771 TO PROVIDE ROUND-THE-CLOCK SUPPORT FOR MENTAL HEALTH

From 18 June 2025, Singaporeans will be able to access round-the-clock support for mental health, including the seeking of professional help, via national mindline 1771, Singapore’s first national mental health helpline and textline service. 

Service features and delivery 

2            The national mindline 1771 provides a safe space where individuals can seek help without fear of stigma. All conversations are kept confidential, and help-seekers can choose to remain anonymous – making it easier for individuals to take the first step towards getting help early. 

3            It offers three convenient ways for the public to seek help and support on mental health: 

               i.         Telephone hotline by dialling 1771;

              ii.         Mobile messaging service via WhatsApp at +65-6669-1771; and

             iii.         Online webchat through the chat widget hosted on mindline.sg website (https://mindline.sg/fsmh)

4            This multi-channel approach ensures that individuals can choose their preferred mode of communication when seeking support – from real-time voice conversations for those who prefer speaking, to text-based options for individuals who express themselves better through writing. 

5            The national mindline 1771’s trained counsellors will offer comprehensive support through: 

                i.         Counselling for those navigating difficult life situations or experiencing mental health concerns;

              ii.         Providing guidance on common mental health queries; and

             iii.         Wayfinding assistance and referrals to suitable support services, ranging from digital self-help platforms to professional mental healthcare providers and community support groups.

 Enhancement to mental health support ecosystem 

6            The launch of national mindline 1771 enhances the mental health support ecosystem in Singapore. The service plays a vital role in early intervention, offering initial support and guiding individuals to suitable care options. By addressing mental health concerns early, it helps to mitigate the progression of mental health issues and reduces the need for acute and emergency services. 

7            Beyond immediate counselling support, individuals who require longer-term care can be referred to community-based support. Information on other mental health services (e.g. primary care) will be shared with help-seekers for them to reach out to the services directly. Those who need ancillary services such as social or disability support can also be referred to social service agencies. 

Operational capabilities and growth 

8            The national mindline 1771 is operated by a dedicated team of around 30 full-time counsellors and staff with extensive experience in addressing a wide spectrum of mental health conditions and operating mental health helplines, including the Institute of Mental Health’s Mental Health Helpline. 

9            To strengthen community involvement in mental health, national mindline 1771 will launch a pilot in late-2025 to recruit and train volunteers in counselling, psychological first aid, and crisis management. These trained volunteers will complement the work of professional counsellors in manning the service, fostering a more empathetic society where community members play an active role in supporting mental well-being. 

10         The national mindline 1771 will also partner with Caring Action in Response to Emergency (CARE) Officers from the National CARE Management System to enhance the service’s capabilities. These professionals from across government agencies are trained in providing psychological support and will support the service during peacetime operations as well as crisis situations such as public health emergencies or civil disasters. 

Building a mentally resilient Singapore 

11         The launch of national mindline 1771 marks a significant milestone in improving mental health and well-being. By providing accessible, round-the-clock support through multiple channels, this service ensures that mental health support is always within reach. MOH encourages everyone who is facing emotional or mental health challenges to seek help early, including through national mindline 1771. This service represents another step towards building a more resilient and compassionate society, where seeking mental health support is normalised and embraced.