Launched in 2018 by Senior Minister of State for Health Dr Lam Pin Min, the Licensing Experimentation and Adaptation Programme (LEAP) is a regulatory sandbox initiative to better understand new innovative services by partnering early with industry. This allows us to review an effective, efficient and appropriate way to support innovation, while delivering care that prioritises patient safety and welfare.
INTENT OF THE SANDBOX
The Sandbox worked with a variety of care and business models so we have a full range of providers to better understand the emerging landscape. Providers in the sandbox were mainly early entrants into the telemedicine and mobile medicine space and had worked with MOH to better understand the risks and co-create corresponding mitigations.
For clarity, there is no need for providers to be in the sandbox to offer telemedicine/mobile medicine services, as these are not currently licensed by MOH. The sandbox was also not set up as a quality mark and should not be treated as such. There may be other providers outside the sandbox who offer equally good quality services, or even better than those in the sandbox. Regardless of sandboxing status, collaborators should undertake their own due diligence when engaging in any partnership.
Providers not part of the sandbox, will still be invited to provide feedback on the future regulatory approach for that service, and are welcome to let us know via our online form if you are interested in setting up telemedicine and mobile medicine services.
MOH will sunset the sandbox once we have completed our understanding of these emerging services.
TELEMEDICINE AND MOBILE MEDICINE (HOUSE CALL) SERVICES
WHY
Telemedicine is set to become a key feature of Singapore’s healthcare landscape. Telemedicine offers greater convenience and improved accessibility to medical support and medication through new digital self-help options. Over the past few years, Singapore has seen a growth in the telemedicine sector, with public and private players emerging to offer a variety of services to patients.
Mobile Medicine, also known as house call services, has been a constant feature of our healthcare system. It provides greater accessibility for patients who, for a variety of reasons, are unable to attend a hospital or a clinic, by bringing Medical Practitioners to their bedside. With our ageing population, mobile medicine services are expanding in both instance and scope.
Today, both telemedicine and mobile medicine are permissible by any Singapore Medical Council (SMC) registered Doctor. Doctors undertaking these services should take reference from the SMC Ethical Code and Ethical Guidelines, and for Telemedicine, the National Telemedicine Guidelines (NTG) in planning and delivering care. For clarity, there is no need for providers to be in the sandbox to offer telemedicine and mobile medicine services, as these are not currently licensed by MOH.
MOH takes a risk-based approach towards regulations. The Ministry will focus on licensing Doctor-led teleconsultation and mobile medicine (house call) services that provide direct clinical care e.g. triage, history taking, diagnosis and treatment under the upcoming Healthcare Services Act (HCSA). Stay tuned to MOH communications on HCSA licensing timelines for telemedicine and mobile medicine.
[NEW] Telemedicine E-Training
We have introduced a free online course to guide Doctors on designing and delivering telemedicine services that prioritise patient safety and welfare. We strongly encourage all providers to complete the course prior to starting their telemedicine service. The course would also benefit other healthcare professionals and service providers.
For Doctors, it is accredited for 1 continuing medical education (CME) point under CAT 3B (subject to the SMC's approval). Please register for the course via our online form.
QUERIES / COMMENTS
Your views are important to us.
If you are interested in setting up HCSA-licensable TM, MM, Health Screening, Emergency Ambulance or Medical Transport services, please let us know by submitting this online form.
If you have feedback regarding your recent experience with TM and MM providers, please share with us via this form.
If you are interested in setting up other innovative healthcare services, please let us know by submitting this online form.
WHO
For identification purposes, MOH sandbox providers will bear a Regulatory Sandbox logo, as follows:
All active sandbox providers are listed in the table below:
| | Sandbox Providers |
Provider
Type | Sandboxed Date |
| | 
Company Name: WhiteCoat
(Incorporated in Singapore)
Address: 201 Henderson Road, #05-11/12, Apex @ Henderson, Singapore 159545
Telephone: +65 6909 6609
URL: https://www.whitecoat.com.sg
|
Telemedicine | 18 Apr 18 |
| |
Company Name: MyDoc Private Limited
(Incorporated in Singapore)Address: 137 Market Street, #02-01, Singapore 048943
Telephone: +65 6589 8101
URL: https://www.my-doc.com | Telemedicine | 7 Sep 18 |
| |
Company Name: Doctor Anywhere Pte Ltd
(Incorporated in Singapore)Address: 30A Kallang Place, #11-06, Singapore 339213
Telephone: +65 6591 8668
URL: https://doctoranywhere.com | Telemedicine | 7 Sep 18 |
| |
Company Name: Speedoc Pte Ltd
(Incorporated in Singapore)Address: 5 Shenton Way, #10-01 UIC Building, Singapore 068808
Telephone: +65 8180 8948
URL: https://www.speedoc.com | Mobile Medicine (House call) | 7 Sep 18 |
| |
Company Name: MaNaDr
(Incorporated in Singapore)
Address: 20 Maxwell Road, #09-01B Maxwell House, Singapore 069113
Telephone: +65 8218 7897
URL: http://www.manadr.com
| Telemedicine &
Mobile Medicine (House call) | 7 Sep 18 |
| |
Company Name: SATA CommHealth
(Incorporated in Singapore)Address: 351 Chai Chee Street, Singapore 468982
Telephone: +65 8123 4878
URL: https://www.sata.com.sg/tele-consultation/ | Telemedicine | 8 Feb 19 |
| |
Company Name: Doctor World Pte Ltd
(Incorporated in Singapore)Address: 1 Scotts Road, #18-11, Shaw Centre, Singapore 228208
Telephone: NA
URL: https://doctorworld.co | Telemedicine | 8 Feb 19 |
| |
 
Company Name: Parkway Shenton Pte Ltd
(Incorporated in Singapore)Address: 20 Bendemeer Road, #05-04/14, Singapore 339914
Telephone: +65 6227 7777
URL: https://www.parkwayshenton.com/my-health-services/teleconsult | Telemedicine | 8 Feb 19 |
| |
Company Name: CarePlus Pte Ltd
(Incorporated in Singapore)Address: 1 Commonwealth Lane, #02-13, Commonwealth, Singapore 149544
Telephone: +65 6774 5005
URL: https://www.betterhealth.sg | Telemedicine | 8 Feb 19 |
| |
Company Name: HiDoc Pte Ltd
(Incorporated in Singapore)Address: 1004 Toa Payoh North, #06-03/07, Singapore 318995
Telephone: +65 6887 5000
URL: https://www.hidoc.sg | Telemedicine | 8 Feb 19 |
| |
Company Name: Rescu Pte Ltd
(Incorporated in Singapore)Address: 21 Woodlands Close, Primz Bizhub, #07-23, Singapore 737854
Telephone: +65 8779 9441
URL: https://www.rescu.sg/ | Mobile Medicine | 8 Feb 19 |